Volume VI, Issue 15

April 15, 2019
Patient satisfaction doubles when docs address bad reviews 
Tony Abraham reports for Healthcare Dive on 4/12/19:

Patientpop surveyed 839 patients on their experiences with online reviews. Patients like when their doctors respond directly to the bad reviews they post online, nearly doubling patient satisfaction rates and dropping the rate of dissatisfaction by as much as 59%, according to a survey from the practice management software company. Google was the most popular website for posting reviews among those surveyed, followed by the practice's site, Yelp and Facebook.
Yevgeniy Feyman, co-author of the Manhattan Institute report Yelp for Health, said at Health Datapalooza last year providers should be more responsive to patients posting about their experiences online. "We're moving to a health system where patient ratings are becoming more important, where top down ratings are really inaccessible to patients and probably not that useful," he said.
Healthcare entities quietly ramp up lobbying efforts to thwart Medicare-for-All
Jeff Stein reports for the Washington Post on 4/12/19:
At a company town hall meeting in late February, a UnitedHealthcare executive assured employees that the private health insurance giant was indeed working to undercut support for Democratic lawmakers' push for Medicare-for-All. But the company, he said, is trying to tread lightly. The remarks come amid a broader push from the health insurance industry to prevent legislation to enact Medicare-for-All from getting off the ground, including by trying to direct Democrats toward more centrist efforts and reject plans that would effectively legislate many of the companies out of existence. Congressional Democrats, including some of the party's leading 2020 presidential contenders, are pushing proposals that would establish a single-payer health-care system in which all Americans would receive government insurance. Legislation in both the House and the Senate would outlaw coverage that is duplicative with generous government plans, reducing the multibillion-dollar health insurance industry to a small, supplemental role.
According to Mr. Stein:
The bills are still long-shot proposals that are near-universally opposed by Republicans, and their passage into law would require Democrats to take the White House in 2020 and win sizable majorities in both chambers of Congress. But they have moved from a fringe position among Democratic lawmakers to a goal that is broadly embraced by much of the party. Facing this threat, some private health companies are mounting a lobbying offensive, sending literature to staff members on Capitol Hill, starting advertising campaigns, and regularly warning politicians, reporters and the public about the dangers of a single-payer system.
(NOTE: Paywall may apply.)
Medscape Physician Compensation Report 2019
Leslie Kane brings us the latest account of doctor's salaries in an April 10, 2019 post.

This annual report is the most comprehensive and widely used physician salary survey in the U.S., according to Medscape. The report represents almost 20,000 physicians in more than 30 specialties with salary information, number of hours worked, amount of time spent seeing patients, what they find most rewarding and challenging about their jobs, and more.
(Complimentary log may be required.)  



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Florida Health Industry Week in Review is published every Monday by

Each Monday morning, we share the top healthcare headlines of the previous week and summarize
What Happened (WH) and
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