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Dear FHLC Team,
I hope this message finds each of you doing well as the holiday season begins. We are a short three weeks away from Thanksgiving, a time when many reflect on gratitude and thankfulness. I wanted to take a moment to reflect on and express gratitude for the vital role that FHLC, through each of you, plays in the lives of those who rely on us for care. You are all essential parts of the FHLC team and it's your dedication that makes our realizing mission possible. Community Health Centers like ours are the heart of accessible and affordable healthcare, and you are what makes that possible.
Our commitment to providing comprehensive primary care services to all members of our community, regardless of background, income, insurance status or ability to pay, is a testament to the dedication of this team. Your hard work ensures that everyone has the opportunity to access care and improve their health and well-being. In a world where vast health disparities persist, the importance of Community Health Centers like ours cannot be overstated. I am proud and grateful to work alongside you as part of the solution, breaking down barriers to healthcare access and working to improve the overall well-being of our community.
While our dedication to our mission remains strong, we understand that the healthcare landscape is ever-evolving and changing. We continually strive to adapt to those changes and the needs of our patients. Your contributions, innovation, and resilience in providing excellent care are what make this possible. Thank you for being a vital part of the health center movement and for recognizing the crucial role that FHLC and all Community Health Centers play in promoting health and well-being for all. Together, we are making a difference and creating the opportunity for achieving our vision of healthy individuals, strong families, and vibrant communities.
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Kind Regards,
Laura Waldvogel
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Congratulations to Lindsay Pask on being the Employee Recognition winner for the month of October! | |
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Feel free to continue nominating staff for FHLC's Employee Recognition program as you witness our core values being displayed.
Equity ~ Teamwork ~ Respect ~ Innovation ~ Accountability ~ Stewardship
You can recognize anyone throughout the organization, not just someone from your department.
Submit your nominations via the new submission link -
Employee Recognition Submission Form.
Link can also be found on FHLC's SharePoint homepage.
The nominees will be entered into a monthly drawing, and the winner will receive an amazing gift, and be featured on our social media platforms (with their permission, of course). The drawing occurs the 1st of every month, nominations should be submitted by the end of each month.
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During the month of November let's work together to promote understanding, support, and education about diabetes, a chronic condition affecting adults and children worldwide. | |
Meet Jenelle Hackbarth, Dental Assistant Supervisor!
I have been with FHLC since November of 2021. I am currently a DA with Dr. Bimarthi. I am from a small town near Beaver Dam, called Juneau. I just moved there with my newly married husband is May 2023, Karson, we have been together almost 5 years. We have almost been living there for one year, although I grew up there.
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In my spare time, I like to hang out with my friends/family. I also love to spend time with my 5-month-old puppy, Karma. In the spring and summer time, my husband and I like to go fishing. Soon we want to go to Door County or Alaska for more fishing adventures. Fun fact, when I was younger, I drag raced in the summertime with my family. | |
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Day of the Dead, a two day celebration - November 1st and 2nd, where it is believed that the passageway between the real world and the spirit world is open so our deceased loved ones can come back to visit us.
In Mexico culture, death is celebrated with colorful celebrations with noise, people having fun and food. Family members prepare for several weeks in advance for the tradition by creating altars, decorating burial sites, and cooking specific Day of the Dead food.
Don't mistake Day of the Dead for Halloween, they are two very distinct holidays.
It is said that on November 1st, the children who have passed come back to visit and celebrate as angelitos (little angles) and on the following day, November 2nd, it’s the adults (Difuntos) turn to show up for the festivities.
Day of the Dead is when families can eat and drink with their loved ones that are no longer with them. What a great way to commemorate the people we love and miss.
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Welcome Glenn Flatoff, Facilities Manager in Wautoma! | |
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Welcome Jessica Farrell, Psychiatrist in Beaver Dam! | |
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Welcome Edward Hoffmann, Locum Dentist in Mauston! | |
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Today and every day, let's spread a little more kindness to make the world a brighter and more compassionate place. | |
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Marketplace Open Enrollment - November 1st to January 15th
Open Enrollment is an important time of year for individuals to freely select, enroll, update or renew their healthcare coverage on the Market place. Our very own Patient Service Navigators are Certified Application Counselors for the state of WI and are ready to assist individuals in navigating through the health plan coverage selection. Their assistance is free of charge for everyone in the community and appointments are available by phone or in person.
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In addition to the Marketplace Open Enrollment period, our Patient Services Navigators continue to assist people with the Public Health Emergency Unwinding and lapses in Medicaid coverage. During the month of October, the team assisted 116 individuals with their reenrollment and 47% of FHLC's patients were notified early of their upcoming renewal through our automated tool and have maintained their coverage. |
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Mobile Health
Dane County Resident Experiencing FHLC's Mission
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Lunch N' Learn Opportunity presented by Third Coast Law Group
Toxic Exposures: An Overview of Illness Related to the Exposure of Toxic Substances and Injuries Affecting the Migrant Farm Worker Community
Speaker: Attorney Anna O'Conner
When: Thursday November 30, 2023
Time: 12:00 p.m. to 1:00 p.m.
Where: Wautoma Clinic, mission room
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If you are interested in attending, please email Aida Bise @ [email protected] so appropriate food arrangements can be made. | |
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Quality and Compliance
Patient Satisfaction
Exciting news! Family Health La Clinica has partnered with Press Ganey for our Patient Satisfaction Surveys. Patients will now receive a text message or email with a survey about a week after their visit. This is such an amazing time for FHLC as this new and improved process to collect patient satisfaction information is important to improve the quality of work that we do.
If you would like to demo an example of what the surveys will look like, please text the word demo to 91994.
You will see the below posters placed at each location.
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WIC
November Fit Families Newsletter
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Human Resources
Employee Referral Bonus Program
Do you know anyone who shares our core values that would be a great fit for Family Health La Clinica? If so, refer them to our careers page at Famhealth.org/careers. By referring someone, you could earn as much as $5,000 depending on the role.
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In order to receive the referral bonus you should ensure that the referred applicant includes your name on their application. This must be done at the time the application is submitted. Once your referral becomes part of the team, you are one step closer to receiving you referral bonus.
You will receive half of the referral bonus after the initial 30 days of employment and the other half after 6 months. Please refer to the Employee Referral Bonus Plan Policy in Policy Tech for more information.
If you have specific questions, email [email protected]rg
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On National Rural Health Day, it's about recognizing and honoring the incredible efforts of healthcare providers, communities, organizations, State Offices of Rural Health, and other stakeholders dedicated to addressing the unique healthcare needs of rural America. |
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Brat with a Cop Fundraiser Event
On Saturday October 21, 2023, the Wautoma Police Department hosted their second annual Brat with a Cop fundraiser event in support of Breast Cancer Awareness. A total of $837 was raised and donated to Family Health La Clinica.
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November 23, 2023
Wishing you a joyous Thanksgiving filled with gratitude, warmth, and the company of loved ones
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Christmas Parade Staff Still Needed
Family Health La Clinica is excited to announce the participation in the Waushara County Christmas Parade this year which is held on Saturday, November 25, 2023. The Business Development team is looking for staff to partake in this holiday event. If you are interested in working, please fill out the 2023 Christmas Parade Sign Up sheet. Family and friends are welcome!
Note: Staff working for FHLC at any community event must either flex their schedule or get paid for hours worked. Please work with your leaders.
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Birthdays
Kristen Harker
Nomuhle Dube
Jessica Hennig
Leticia Rodriguez
Lorraine Edge
Amanda Rhodes
Richard Immler
Dominica Paschal
Luis Barraza
Mariah Minzer
Colleen Kasten
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Anniversaries
Gina Bailey - 14 years
Javier Rincon - 11 years
Kalyn Schulte - 7 years
Jennifer Bretzel - 3 years
Jason Tree - 3 years
Senaida Rodriguez - 3 years
Danielle Snedeker -2 years
Jenelle Hackbarth - 2 years
Lynn Knott - 2 years
Raymond Pratt - 2 years
Kaitlyn Bruening - 2 years
Alexis Schliecker - 1 year
Emily Schaut - 1 year
Kelly Seif - 1 year
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Tune into the following radio stations to hear the latest ads about Family Health La Clinica | |
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Submit your suggestions or ideas via the NEW online suggestion box. All suggestions will be received via this online submission form and reviewed monthly at the Director's Meeting. Status, Solutions and Outcomes on all suggestions will be reported back to all employees via the FHLC Newsletter following the Director's Meeting.
The suggestion box will be housed via the intranet.
Let your voice be heard! Brought to you by the EAC.
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FHLC Staff TRAINING & DEVELOPMENT | |
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We're excited to introduce you to a valuable tool called AIDET Audits, designed to improve our communication and enhance the patient experience. As you know, AIDET is an acronym that stands for Acknowledge, Introduce, Duration, Explanation, and Thank You. This simple framework is a powerful way to ensure we provide exceptional care and service to our patients.
Here's a brief overview of each component:
Acknowledge: Always greet patients and colleagues with a warm and friendly welcome. Make eye contact, smile, and offer a respectful greeting to acknowledge their presence.
Introduce: Clearly introduce yourself, your role, and the purpose of your visit. Patients appreciate knowing who they are interacting with and why. New employees want to get to know their colleagues. You play a critical role in that.
Duration: Keep patients and colleagues informed about how long procedures or wait times may be. Managing their expectations helps reduce anxiety and frustration.
Explanation: Explain things in a simple, easy-to-understand manner. Ensure colleagues and patients know what to expect and have the opportunity to ask questions.
Thank You: After the interaction, express gratitude for colleagues' and patients' time and cooperation. This small gesture goes a long way in making everyone feel valued and respected.
AIDET Audits involve regularly assessing how well we implement these principles in our daily interactions with patients. These audits help us identify areas for improvement and recognize areas of strength in our patient communication. Each FHLC staff member will be audited in alignment with the roles they play, for compliance with AIDET in their daily work with patients, colleagues and other stakeholders.
By consistently applying AIDET, we can create a more positive and satisfying experience for our patients and each other, fostering trust and confidence. Your commitment to AIDET contributes positively to our mission of providing high quality integrated health care and promoting the well-being of our patients, staff and communities. Your dedication to our ongoing efforts to enhance communication improves the FHLC patient and employee experience. If you want to know more about what AIDET Audits mean for you and your department, reach out to your leader.
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Have you seen any of FHLC's newspaper ads recently? | |
Check them out in the following newspapers. | |
Job Openings at Family Health La Clinica | | |
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We are hiring!
FHLC is so proud to work alongside YOU as we live our mission every day.
Are you looking for a new challenge at FHLC? Or know someone that would be a great fit to join our team and mission?
Visit the careers page on our website at Famhealth.org/careers
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Stay up to date with what Family Health La Clinica is sharing on social. From new services to health tips and more! If you're not already, be sure to follow @fhlcchc on Facebook, LinkedIn, Twitter and Instagram. | |
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Family Health La Clinica is a community health center with clinics in Wautoma, Beaver Dam, Mauston, Friendship, and Stevens Point. We offer primary medical, dental, behavioral health, and substance abuse recovery services and rehabilitative services to people of all ages and income levels. Private insurance, Medicaid (BadgerCare), Medicare, and uninsured are accepted, with a sliding fee scale for services based on income. Visit our website at www.FamHealth.org and follow us on social media @fhlcchc.
Family Health La Clinica, Beaver Dam, Friendship, Mauston, Stevens Point, Wautoma
1-800-942-5330
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