We're still here for you!

A Note from Kathy Schoff, President/CEO
Family Service Madison is open for business; however, we're currently serving our clients through Telehealth. The safety of our guests and employees is important and we're taking the following measures to maintain safety: deep cleaning and sanitizing the building; extra sanitizing on high touch surfaces; requiring good hygiene like frequent hand washing, use of hand sanitizer and covering sneezes and coughs; maintaining at least a 6 foot distance from others; wearing masks while inside the FSM building; and reducing the number of people inside the building at any one time.

Eventually, we plan to reopen for face-to-face services. When this happens, we'll ask that you abide by the safety measures we have in place including not attending appointments if you're sick or symptomatic. We'll ask you a series of questions prior to your appointment, will take your temperature, and for those who arrive by car, complete the check in process from your car and over the phone. Our staff will give you more information when you make your appointment.
We hope you're safe and look forward to serving you.

Kathy Schoff, President/CEO
Quick Reminders:

For Telehealth appointment, we are utilizing Zoom Healthcare and/or HIPAA compliant Microsoft Teams. When you have a Telehealth appointment, you can expect to receive an appointment invitation from your provider via email. If you’re unfamiliar with either of these platforms or have any questions, we are available to help you with set up or with any technical difficulties you may be having.

If you have a co-pay, you will be receiving a PayPal Invoice in your email. For your convenience, you can make your payment directly from that invoice. If you prefer, you can always make your payment on our website by clicking here, or you can call us to pay by credit card over the phone. Please note that if you’d like to make your payments using an HSA/FSA card, you will need to call to make the payment over the phone as PayPal does not accept this form of payment.

As mentioned above, due to the current public health crisis and the increased risk of serious illness, we ask that you cancel in-person sessions if any member of your household is ill or has been exposed to illness. You're welcome to call your provider to check-in or with any questions. If you do need to cancel, reschedule, or have any questions, you can call us at (608) 252-1320.