The North Carolina Department of Health and Human Services (DHHS) and prepaid health plans (PHPs) are committed to supporting providers during the transition to managed care. We stand by the Day One goal to ensure providers are paid for the services they provide. DHHS and PHPs are aware of potentially delayed payments and increased claim denials during the transition period.
As DHHS, PHPs, and providers address the various claim processing problems, providers who are at risk of not meeting financial obligations this month as a result of claim processing issues may request a hardship advance to offset the business cost due to pended or denied claims.
Thank you for your assistance.
Division of Health Benefits
1985 Umstead Drive, Kirby Building
2501 Mail Service Center
Raleigh, NC 27699-2501