FW: Expedited Hardship Advances for Managed Care Providers
Sent on Behalf of NC Medicaid
The North Carolina Department of Health and Human Services (DHHS) and prepaid health plans (PHPs) are committed to supporting providers during the transition to managed care. We stand by the Day One goal to ensure providers are paid for the services they provide. DHHS and PHPs are aware of potentially delayed payments and increased claim denials during the transition period.

Providers experiencing claim payment issues should initially work with the PHPs to address claim issues and avoid the need for a hardship advance. Refer to the Guidance for Providers Experiencing Payment Issues bulletin for contact information.

As DHHS, PHPs, and providers address the various claim processing problems, providers who are at risk of not meeting financial obligations this month as a result of claim processing issues may request a hardship advance to offset the business cost due to pended or denied claims.

Thank you for your patience and cooperation as we work to resolve managed care transition claim issues. For more information, please see the Medicaid bulletin Expedited Hardship Advances for Managed Care Providers.
Thank you for your assistance.

- Dave
Dave Richard
Deputy Secretary
NC Medicaid
Division of Health Benefits
Office: 919-855-4101
Mobile: 919-500-1596
1985 Umstead Drive, Kirby Building
2501 Mail Service Center
Raleigh, NC 27699-2501