FW: NC Medicaid Enrollment Call Center and Web Site Are Live
A message from Dave Richard, Deputy Secretary, NC Medicaid, Division of Health Benefits
NC DHHS has begun mailing enrollment packets statewide and launched new resources for beneficiaries as it prepares for NC Medicaid Managed Care Open Enrollment, which begins on March 15, 2021. Beneficiaries can now call the NC Medicaid Enrollment Call Center to learn more about NC Medicaid Managed Care and can download a free beneficiary enrollment mobile app. These new tools, as well as the NC Medicaid enrollment Web site, will assist beneficiaries in choosing a primary care provider (PCP) and a health plan for their families’ care. Some people will not need to choose a health plan because of the type of health services they need.

The NC Medicaid Enrollment Call Center number is (833) 870-5500/TTY: (833) 870-5588. The free mobile app, called NC Medicaid Managed Care, is available on Google Play or the Apple App Store. Mailing of enrollment packets is being done in batches and should arrive at beneficiary homes by Monday, March 15, 2021. Open enrollment officially begins March 15, but beneficiaries can proceed now with online enrollment or call the NC Medicaid Enrollment Call Center for assistance.