Learning from the past, looking towards the future
Deb Daviau
It’s rare to find the words “health insurance” and “exciting” in the same sentence, without irony. But I have to tell you—there’s a lot going on at Fallon Health, and it’s exciting to be part of it.

Fallon has made a bold move in taking a new strategic direction. We’re gradually phasing out most commercial business over the next year and focusing exclusively on our government program offerings. This focus will leverage our brand, expertise and experience to provide integrated and coordinated care, coverage and services to the communities we serve.

When it comes to Medicare and Medicaid, Fallon has been innovating for decades. In 1980, we were one of the first HMOs in the country to offer a Medicare Advantage plan. In 1995, Fallon was the first health plan in the country to offer a Program for All-Inclusive Care for the Elderly (PACE). And in 2010, we became one of a very few organizations in Massachusetts to offer a Senior Care Options (SCO) plan.

We’ve continued to improve on our Medicare and Medicaid plans throughout the years, always finding new ways to provide members with excellent, cost-effective care. And I’m launching this newsletter to make sure you always know what’s happening with us next.

I’ll provide you with clear, accurate information you need about Fallon, our products and our industry as a whole. With the Broker Bulletin coming to your inbox regularly, you’ll be up-to-date on all that sets Fallon apart from other plans.

While I’ve known some people in the broker community for years, I’m looking forward to meeting and talking with more of you in the coming months. I started out as a broker years ago and worked in account management and sales at other health plans before joining Fallon in 2015. So I understand some of your pain points. That’s why I surveyed a group of longtime Fallon Medicare brokers in advance of our planning for 2022 benefits and value-adds. I’m looking forward to sharing how we modified our plans in light of that feedback when AEP begins this fall.

In the meantime, please know that you can turn to me or anyone on the Fallon Medicare broker team with a problem or question, and you’ll be talking with someone who will do their utmost to help. Our team is responsive and resourceful. We’re always ready to give you the personal, customized service that makes your day easier and your clients happier. We understand what it takes to be a good partner and look forward to our continued relationship.

Deb Daviau
VP of Medicare and Executive Director of NaviCare
Clients choose how to spend their Benefit Bank dollars 
Your clients will love the flexibility they have with their Benefit Bank card. They can spend their Benefit Bank dollars as they choose—for dental services, eyewear, fitness memberships and hearing aids. They can manage their account online. And in most cases, all they need to do is swipe their card at the checkout.

The variation of Benefit Bank amounts among 2021 plan offerings can be difficult to explain. You’ll see changes in our 2022 plans to make that easier.
Join us: Upcoming broker webinar trainings
We have scheduled multiple webinar trainings where you can learn about our Fallon Medicare PlusTM and NaviCare® plans for 2022. Sign up at the link for one of the sessions listed below. For those sessions where both Fallon Medicare Plus and NaviCare are being discussed, please feel free to leave the session early if you are not interested in learning about our NaviCare product.
Tuesday, August 31, 1 p.m.
Fallon Medicare Plus and NaviCare

Thursday, September 2, 10 a.m.
Fallon Medicare Plus and NaviCare

Tuesday, September 7, 1 p.m.
Fallon Medicare Plus and NaviCare

Wednesday, September 8, 11 a.m.
Fallon Medicare Plus

Thursday, September 9, 1 p.m.
Fallon Medicare Plus
Contact us
Our easy-to-reach Broker Relations team is available to you at every stage of the sales process. We provide you with personalized support over the phone. Call us today:
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