UPDATES FROM FALLON HEALTH - October 2024

Oct. 15—the start of AEP—is just days away. This means your clients have probably begun receiving mailers and seeing advertising for Medicare products. In other words, there’s lots of information out there, and your clients may have lots of questions.

At Fallon Health, we’ve been preparing for AEP for months, and I’m sure you have, too. We know you work hard to be ready to sell, and we want to do everything we can to help you be successful. That’s why this edition of the Broker Bulletin includes links to helpful AEP resources—so they’ll be right at your fingertips.

And remember, our Broker Relations team is standing by and ready to help with extended hours during AEP! Here's how—and when—you can reach us:

Call us at 1-844-848-4931 (TRS 711) 

• Monday–Friday during our regular hours of 8:30 a.m.–5:00 p.m.
• Saturdays from 8:30 a.m.–3:00 p.m. from Oct. 15–Dec. 7

Send us an email at MedicareSalesBrokers@fallonhealth.org 

Contact me directly at 1-508-368-9262 or at nicolette.allsopp@fallonhealth.org

Here's to a successful AEP!

Sincerely,

Nicolette Allsopp

Medicare Relationship Manager

Fallon Health product training

Need an introduction to Fallon Health products, or just a refresher? Attend the 2025 Fallon Health Medicare Agent Certification on Wednesday, Oct. 9, 2024, at 2 p.m. You'll receive updates on our latest plan features, network, added benefits, and more.

Resources for selling

High-quality, printed copies of various Fallon Health materials are available and have been sent to you so you can share them with your clients. They include:

• Enrollment materials
• Benefits brochures
• Sales kits
• And more!

We know that AEP is a busy time. There's so much to know and learn, and there are lots of documents to share. If you have any questions, or if you need more printed Fallon Health materials, please contact Nicolette directly. She's here to help!

1-508-368-9262

nicolette.allsopp@fallonhealth.org

Use SunFire. It makes the process easier.

Benefit Bank card (Fallon Medicare Plus^™ members)

Fallon Medicare Plus members may have a Benefit Bank card that's preloaded with money that can be used for dental care, prescription eyewear, gym/fitness memberships, and prescription hearing aids (allowances vary depending on the plan). They can use the card to pay a portion, or the full cost, of an item.

Important things to know

• If a member has a balance on the Benefit Bank card at the end of 2024, it won’t carry over. Balances can be used until Dec. 31, 2024.
• Members will receive a new Benefit Bank card for use in 2025. When they do, they can start using it right away—no need to activate it.
• Have questions? We’re here to help. Members can call us at 1-800-325-5669 (TRS 711), 8 a.m.–8 p.m., Monday–Friday (7 days a week, Oct. 1–March 31).

Save Now card (NaviCare^® SCO and HMO SNP)

The Save Now card is preloaded each calendar quarter (Jan. 1, April 1, July 1, and Oct. 1) with money to buy health and personal care items. NaviCare members can buy items in a store or place an order by phone or online, with free shipping.

Reminder for 2024

If NaviCare members have a balance on their Save Now card, they should spend the entire amount by Dec. 31, 2024 (the end of this calendar quarter). Any money that’s left on the card won’t carry over.

Important updates for 2025

• NaviCare members will receive a new Save Now card for use in 2025. The new card will be yellow, and it'll need to be activated. Instructions will be included with the new card.
• Some NaviCare members may qualify to use a portion of the 2025 Save Now card funds to buy groceries. Each calendar quarter, qualified members will be able to use up to $100 of their Save Now card funds to purchase healthy food. This benefit provides flexibility in how to use Save Now card dollars. It doesn’t provide additional money on the Save Now card. This benefit is only for qualified members who have certain chronic conditions. Not all members qualify. Members who want to find out if they’re eligible for this benefit can call their Fallon Health Navigator.

For more than 45 years, Fallon Health has been committed to providing care, coverage, and service that goes further.

Our team is local. When you call us, you’ll speak with a real person—not a computer—who is dedicated to working with you, our broker partners. Because we want you to get the service you need, when you need it.

Contact us

Our easy-to-reach Broker Relations team is available to you at every stage of the sales process. We can provide you with personalized support over the phone Monday–Friday, 8:30 a.m.–5:00 p.m.

You can also reach us by email: MedicareSalesBrokers@fallonhealth.org

Check out our website

Especially our broker webpages. They're full of helpful information.