Dear Families,

We are so excited that we're able to offer you the online  Family Profile Update to update your students' information. Our families are now able to complete all forms from any laptop, tablet or smartphone, and it only takes a few minutes.

There have been some known issues that families have encountered, and we are working to resolve them. There is help available at the High School campus this week:

Known issues of the Family Profile Update and solutions are detailed below. Click here to view the whole email with all known issues.

The Family Profile Update rolled out to  all families who are current with the Business Office . Families have received a snapcode and snapcode link for each child registered at Montgomery Catholic. Family Profile Update notification emails are sent to the primary Montgomery Catholic family email address.

Parents should complete the Family Profile Update as soon as possible.

Once you are current with the Business Office and you have submitted the FamilyProfileUpdate, your child's enrollment at Montgomery Catholic is complete!

1. How do I log in to my account?

RETURNING FAMILIES WHO COMPLETED A FAMILY PROFILE UPDATE IN SCHOOL YEAR 2018-2019

NEW FAMILIES FOR THE 2019-2020 SCHOOL YEAR

2. I am a NEW PARENT and I cannot log into my account to complete my Family Profile Update

Solution: You must first create an account to complete your update

If this is your first time using the online Family Profile Update, you must create a new account. Once it is created, it can be used in future years for the next Family Profile Updates.

If you have created an account and forget your password when you try to log back in, click on "Forgot Password?" under the green "Sign In" button.

3. I am a RETURNING PARENT and I don't remember my login or password to complete my Family Profile Update

Solution: You can recover your account you created last year by clicking "Forgot Password?"

If you created an account for a previous Family Profile Update and have forgotten your password when you try to log back in, click on "Forgot Password?" under the green "Sign In" button.

**Please note that you may not have used your Montgomery Catholic family email address to login last year!

If you cannot remember what email account you used when you created your family account, you can also click on "Sign into your account using your cell phone number", click on "Forgot Password?", and proceed through the instructions to recover your password that way.

3. I've recovered my password, but now I don't see my child's 2019-2020 profile update in the dashboard

Solution: Find the email with your child's snapcode information and click the link from there

After you have recovered your password, you will need to use the snapcode link generated for your child in order to complete the update. Simply go back to that invitation email that was sent to your Montgomery Catholic family email account, click on the snapcode link and login!

4. I cannot modify Parent Name / Child Name / Birthday etc.

There are certain fields that are pre-populated and cannot be edited. Go ahead and complete and submit the rest of the form as we cannot change anything until after you have submitted it to us. If you need us to change any of the information after you have submitted your forms, contact Frances Harbin or Mindy Walski for assistance.

Frances Harbin     [email protected]    334-722-0405

Mindy Walski      [email protected]   334-272-7221 ext. 20

5. I never received an email with a snapcode for my student, and I have checked my Montgomery Catholic family email address

Solution: You may need to check with the Business Office for more information

Only families who are current with the Business Office have received their snapcode emails. Check with Jennifer Van Alst to ensure that your student has completed registration.

Jennifer Van Alst       [email protected]   334-272-7221 ext. 35

6. I am having difficulty submitting my information

Be sure to check that every required question has a response. You will not be able to submit your forms until you answer every required question.

MOST COMMON KNOWN ISSUE : One problem several families have reported is that they cannot submit, and the most common cause is that the emergency contacts did not get loaded correctly. You will have to go through each emergency contact, click on the checkbox next to each contact, and make sure all fields for their contact info is filled in.

Other places where families have gotten stuck:

Help will be available at the High School Campus on the following days:

Our High School Campus is located at



5350 Vaughn Road

Montgomery, AL 36116

We appreciate your feedback, so do not hesitate to reach out to us. If you require additional assistance, you can reach out to:

Frances Harbin     [email protected]    334-722-0405

Mindy Walski      [email protected]   334-272-7221 ext. 20