October 2016

What's Next Life Coaching with Penny Rackley

Next LifeInspired: 
-- Is Fear Holding You Back?  --

Which of your worries are productive 
and which ones need to go? 
When is tension good  for us, 
and when is it unhealthy? 

Join me for this free group coaching session, where we'll learn which fears keep us motivated and productive, 
and what keeps us hiding from life. 
This 45-minute group session is open 
to the public. Bring a friend!

Join me at Inspire Yoga Highland Village on Thursday, October 20th at 5pm, and at Inspire Denton on Thursday, November 3rd at 4pm.

See You There!

Highland Village studio
1401 Shoal Creek | Suite 268
Highland Village, Texas 75077

Denton studio
321 W. Hickory, Suite 104
Denton, TX 76201

-- Hey! Thank You!!! --
Best Personal Coaching Service 2016

Thanks so much to those who took
  the time and thought to vote  for me. 
I love coaching and I love my clients, 
and am honored by your 
confidence and trust.

Whew. It's not the beginning of the school year, it's not the holidays, not tax season. The grass has pretty much stopped growing. Not quite so hot outside. Time to take a breath. 

More good news: It IS football season. Almost time for sweatpants. For crockpot chili. Books by the fire. Caramel corn.

Yes, anytime can be too busy. For now, have a seat and relax. 

Have a terrific October. 
- Penny
The Customer is Always Right
My husband recently opened a new business, and I've been spending a lot of time there, helping in the front office. It's all car related -- adding tint, electronics, those crazy wraps. Things I know nothing about. 

Our customers REALLY CARE about their cars, and have very high expectations. For me, it's intimidating. What if we mess up? Get something wrong? I hate disappointing people.

Last Sunday, a customer left us a short but clear voice message, asking (really more demanding) to be put on the schedule. "I'm coming in tomorrow at 8am for full tint on an Expedition." Click. 

I immediately planned on hiding out in the back and letting the experts take care of Mr. BigDeal. 

He arrived promptly the next day and knew exactly what he wanted (the best), then grilled our audio expert about a new stereo. I don't know anything about that either, so I sat in the office and pretended to scrutinize important business documents, with a side eye and ear on The Tyrant. 

After serious-sounding discussion, our installer went to the stockroom to check for an item, then got interrupted. Ugh. I really didn't want this guy to have to wait or maybe walk out, frustrated on his first visit. 

"Shaun will be right back. Can I get you a coffee?"  (Toothy smile. Please don't ask me a question.)

"No. Thank you." He was studying the amplifiers. "She's really going to love this."

"Oh, for your wife?" I asked, immediately regretting the personal question. Customer service is hard!

Broderick's face (turns out his name is Broderick) practically cracked open into a broad grin. 

"No, it's for my mom. She's out of town for a week, so I'm making little upgrades to her car while she's gone. Yesterday I got her all new wheels and tires. Today it's tint. I'm thinking about a backup camera..."

"Are you serious?"

"Yep. Next week I'm going to pick her up at the airport in it, with everything fixed and new. She has no idea!"

BAM. Fear, GONE.

"YOU ARE A GREAT SON!!! SHE'S GOING TO FREAK OUT!" I practically yelled at him, stifling a hug. He laughed and talked about the surprise and his sweet mother, and we discussed what she might like best. He's already been back for the stereo.

Of course, immediately after he left, I had to call my sons and tell them the story. 

If fear is holding you back from being good at your job, asking for what you need, or telling someone how you feel, then I hope you'll come to my next free coaching session (see sidebar). We'll spend a little time thinking through what kind of fears move us forward, and what might be keeping us hidden and silent. You don't have to talk, I'll bring the notes, and you're welcome to bring a friend. See you there!

Coaching with Penny


If you want to make a life change, are recovering from a loss or just need help defining your goals and reaching them, then you might be a good candidate for coaching.


My first session is always free, so we can get to know one another. Call 214-793-1503 or email me at pennyrackley@mac.com for an appointment.