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Ask a VSO
This month, we are discussing VA claim terminology and how best to communicate with the VA and your Veteran Service Officer (VSO).
How do I explain to the VA I want them to review my claim that I sent them last year?
VA disability compensation is governed by the Code of Federal Regulations 38 CFR, which makes VA language sound legal and unfamiliar. This can make the claims process confusing for veterans, VA staff, and compensation and pension examiners.
Filing a claim is either:
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A new claim for a condition not filed before, or
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A claim for increased evaluation when a condition has worsened.
Many veterans use terms like “reassessment,” “reevaluation,” or “higher review” when they actually mean a claim for an increase. Because “Higher-Level Review” is an appeal option, mixing these terms can cause misunderstandings, especially when calling the VA hotline. Using clear terms such as “new claim” or “increased evaluation” helps the VA understand exactly what you’re asking for and keeps your claim moving smoothly.
After the VA makes a decision on a claim, veterans have one year to appeal. The two main options are:
- Supplemental Claim (submit new evidence)
- Higher-Level Review (request a senior reviewer using the same evidence)
Veterans often use general phrases like “reconsideration” or “review,” but sticking to the VA’s official terms helps prevent delays or miscommunication.
Veteran Service Officers not only file paperwork, but they also help veterans understand the process. Using common, consistent terminology makes the experience clearer from start to finish.
The quickest way to reach your VSO is by email, and they also have direct phone numbers. If you’d like to schedule an appointment, you can contact your VSO directly or call Disability, Aging and Veteran Services at 503‑846‑3060. For veterans outside of Washington County, find accredited VA representatives near you.
If you have a question for our Veteran Service Officers, we invite you to “Ask a VSO.” We will answer your question.
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