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Last month, we introduced you to the Supportive Services team, aka the “lungs” of Key Campus. Today, please meet the team that keeps the Campus heart beating strong: the Brian Garcia Welcome Center.
The Heart of Campus
Every single person who seeks assistance from the 15 partner agencies at Key Campus begins their journey at the Brian Garcia Welcome Center. For many, crossing the threshold to the Welcome Center is their last hope, and we’re often meeting them on one of the worst days of their lives.
That first interaction is crucial to inspire hope and establish trust – it can be make-or-break. For staff, it’s an opportunity to get to know the individual, and to show them that they matter. The experience of homelessness is 24-hour trauma, so the services provided must be trauma-informed.
“Patience is key when working with tough cases...read more here...
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