We are Ontario’s impartial property intelligence resource
2020 Property Assessment Notice mailing schedule is available 
This year, MPAC will update the assessed value of every property in Ontario. Between May and October, property owners will receive a Property Assessment Notice from MPAC with their updated assessed value, which municipalities will use to calculate property taxes for 2021-2024. MPAC’s Notice mailing schedule is now available on mpac.ca.
Upcoming municipal webinars
March 4: Preparing property owners for the 2020 Assessment Update

We’re ready to help you proactively prepare your residents for their updated assessed property values this year. Join Shereen Daghstani, Director, Strategic Communications and Julia Lipman, Account Lead, Strategic Communications to learn about the tools and resources we’re sharing to help your municipality respond to questions and inquiries, including a preview of our first municipal tool kit.

Our tool kits will be especially helpful for your communications staff, who can leverage our sharable content to inform residents through your websites, social media channels and newsletters. The kits will also assist staff who are supporting your elected officials. Please share this invite with your teams so they can find out what to expect from MPAC this year.
March 11: Preparing your front-line staff to support residents this year

We know your front-line staff may get many inquiries from property owners this year about their updated assessed property values. Join Ajay Maudhoo, Director, Information Services, Brad Baker, Manager, Customer Interaction and Julia Lipman, Account Lead, Strategic Communications to get answers to commonly asked questions, and know when to refer property owners to MPAC for more information. A portion of the webinar will be dedicated to a discussion about common inquiries received by MPAC and municipal staff. We encourage you to invite your front-line and customer support staff to attend so they can share their experiences.
Missed one of our monthly webinars? They are all recorded and made available on our YouTube channel .
Meeting with our municipal partners
On February 20, members of our Municipal Liaison Group met at our head office in Pickering for a valuable information sharing session. We have three of these meetings planned for 2020.

We gave attendees a summary of changes to the Property Assessment Notice we’ll mail to every property owner in Ontario this year, and shared updates we’re making to AboutMyProperty to improve the user experience for property owners. To learn more, watch our February 4 municipal webinar .

Carmelo Lipsi, MPAC’s Vice-President and Chief Operating Officer, shared a high-level overview of how residential property values have changed since the last Assessment Update and Greg Martino, Vice-President and Chief Valuation and Standards Officer, spoke on retail and multi-residential market trends.

Other updates and discussions included our plans to support municipalities during the Assessment Update and enhancements to Municipal Connect.

Municipal staff who are interested in joining our Municipal Liaison Group to learn about and discuss matters related to property assessment and MPAC initiatives can contact our Municipal & Stakeholder Relations team .
New features in Municipal Connect
In March, municipal staff will see a new landing page when they log in to Municipal Connect. Improvements to the user experience will include clickable icons on the landing page that are organized in order of the most frequently accessed tools. Content from the Learning Library and Latest News will also be accessible right from the landing page, with a new search function to make our resources easier to find. These enhancements reflect valuable feedback from our municipal partners – thank you!
During a routine review of our Service Level Agreement (SLA) dashboard early last year, the MPAC Account Manager for Nipissing-Parry Sound noticed that his largest municipality – the City of North Bay – did not have any building permit uploads for the year’s first quarter. He made note to raise it at the next meeting between MPAC and the City.

The City of North Bay subsequently conducted an internal review and discovered an issue with a script they were using for building permit uploads through the WebService. The custom script they wrote forces the output from their software to align with the requirements for upload to MPAC, and then actions the upload. A security certificate patch install was causing it to fail - which resulted in no building permits being received. MPAC staff in several departments worked together with the City’s Finance and Building departments to fix the script and to process a backlog of permits. As a result, normal service levels resumed.

“Our MPAC Account Manager’s diligence in monitoring uploads of building permits and proactively bringing the lack of activity to our attention allowed us to address the issue we weren’t aware of,” said Lisa Beaulieu, Assessment and Real Estate Specialist, City of North Bay. “Our excellent working relationship allows us to collaborate and resolve issues quickly and as a result, no building permits were missed and no assessment was lost in 2019.”