Rob Flick set out on a career in hotel, hospitality and AV at the young age of 16, when he was hired at The Desmond Hotel in Albany, NY in the Banquets Department, where he eventually became a Banquet Manager. What followed was a series of exciting and increasingly responsible positions within Hotel Management as Banquet Director, then Food & Beverage Director at multiple hotels in the capital region.
After his daughter was born, he sought to find a position where he would have more control over his schedule, and turned to AV production within hotels. He began working at the Sagamore as AV Director, and subsequently returned to his original employer, The Desmond, in that same capacity.
His next step was to manage AV at the Hilton and Marriott hotels in Saratoga, which led to his becoming Regional Director of AV, overseeing Audio Visual services at multiple hotels, the warehouse, and all venues in the Capital Region. Immediately prior to joining Cheshire in September of 2019, he was spearheading Business Development at the new
Albany Capital Center.
"One of the things I really enjoy about Cheshire is that they are a family-owned business," commented Rob. "Family is very important to me."
He want on to explain that he loves seeing family businesses launch from humble beginnings, to grow and flourish, while also providing opportunity to others, as Cheshire has done.
Reflecting on his 30+ years in the hospitality and AV industries, he went on to say, "It's also important to me to build relationships. I'm not going to undercut on price, just to get the job, then not be able to deliver. I want clients to walk away happy. For me, it's beyond satisfying when, at the end of a show, we're giving hugs and high fives, and the client wants to sign on for a multi-year contract."
"No one here is looking to drive a Lamborghini. At the end of the day, Cheshire cares more about their clients and their employees than the money," he explained, noting that can only happen by putting relationships first.
When asked about the technology side of the business, he laughed.
"It's forever changing...but Cheshire AV keeps up with the latest and greatest technology out there to continue to serve their clients for over 25 years now."
Rob noted that technology companies are expected to keep up with the forever-changing technological environment, which is part of the reason technology can be expensive. Companies must keep up with demand and innovation.
"I believe in Cheshire's product. We can create an event that is as big or small as you want, and work within your budget so your vision becomes the final product."
When asked what he would like readers to know, he shared, "I am honored to be part of the Cheshire AV team. I will always give an honest opinion and lead our clients in the right direction. I'll never sell them something that is not needed. That is my promise to them."
He went on to talk about his new position as Cheshire's Regional Sales Manager, Albany Market, "We want to give the Albany Capital Region another option for their very important conferences and events. We look forward to collaborating with you to create them, and to deliver your vision."