Weekly e-Newsletter | February 7, 2024

Human Services Campus is changing our name to Keys to Change. Learn more...

Reflections from Amy Schwabenlender, CEO

Reflections from the front lines serving individuals experiencing homelessness, during the passive aggressive weather that is Winter in Phoenix, and never forgetting the Mike McQuaid Legacy.

Here at 12th Avenue and Madison, the constant change remains, well, constant. There is never a dull moment. As an organization in full-on growth mode at a collaborative Campus that serves 14,000 people a year, we find ourselves continually adjusting, reprioritizing, forming, storming, and norming.

As announced previously we are changing names! As the organization moves from Human Services Campus, Inc. to Keys to Change, the place in downtown Phoenix moves from Human Services Campus to Key Campus. The steps to update, rewrite, redesign, and replace are many. We intentionally didn't wait until we had it all ready to go to start implementing. This "phased" approach means not spending a lot of money all at once, and it means dozens of little steps that we also don't want to take too long. This brings quite a bit of busy-ness as items are shifting in the to-do lists in order to be the most responsive as needs arise.

And the name changes are leading to many fruitful and engaging conversations. Having the opportunity to talk about all of the Keys that lead to reducing and ending homelessness is energizing. As Keys to Change we are able to offer the keys of bridge housing, diversion, Project Connect, regional street outreach, coordinated entry, and the Key Campus. On top of that Keys to Change will be louder and more visible in the advocacy space for systems change that will create long-term reductions in the numbers of people who become homeless and increase the number of services and housing opportunities. 

With our name change and the differentiation of the organization and the unique place at the Key Campus, positions and roles adapt to meet the demands and to pursue the opportunities. One of my goals is now accomplished, with Tish Brown-Gambino who started working with us almost one year ago as my Associate Executive Director. The plan was to separate the functions at Key Campus to a person rather than be part of the mix of duties and responsibilities that are mine. Tish is now THE Executive Director of Key Campus. And I have the honor of being the CEO of Keys to Change. We are so fortunate to have Tish on our team, and I'm optimistic about the improvements that will occur with her leadership. [Read More...]

Support Keys to Change This Week

with a Birdies for Charity Pledge

Tee up a donation this week via the 2024 WM Phoenix Open tournament February 8 through 11. Simply make a pledge for every birdie made during the four-day tournament (or you can make a one-time donation). One-hundred percent of the proceeds of these donations go directly to Keys to Change for critical client services.


Thunderbirds Charities will add a 10% bonus for all of the combined pledges for Keys to Change! Every dollar makes a difference. For example, a donation of $50 can cover the cost of a client's rental application fee as they move from street to home.


On top of that, for every $75 donation you make, we will enter you into a drawing for one free round of golf for a foursome at the Phoenician Golf Club in Scottsdale!

Donate or Make a Pledge Now

Project Connect Volunteer Opportunities

On February 22 Keys to Change takes Project Connect to Surprise! The event purpose is to bring services for people at risk of and experiencing homelessness at locations across the Valley.

Where: Salvation Army Northwest Valley Corps, 17420 Avenue of the Arts, Surprise 85378.

What and How: Volunteers are needed from 8 am to 3 pm in a variety of roles. Registration is online at www.hscforms.com. 

Please email [email protected] or call 623-826-2048 with any questions.


Project Connect is another key to ending and preventing homelessness. Join us to make an immediate difference!

New Episode!

The McQuaid Mission

on the


In Episode 5 of Season 3, Amy Schwabenlender announced the new names of the organization and campus during the McQuaid Mission. Schwabenlender mentioned that a significant part of the name change was driven by the belief that solutions are needed across the spectrum to reduce homelessness, and many of those ‘keys to change’ are held within the organization.

Watch Episode 5 HERE.

You can get caught up on all previous episodes HERE.

Mission:  Using the power of collaboration to create solutions to end homelessness

Human Services Campus dba Keys to Change | 204 S. 12th Avenue Phoenix, AZ 85007 | 602.282.0853 | www.hsc-az.org

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