February 2020
22nd Annual New England Resident Service Coordinators, Inc. Conference

2020 Vision for the Future
May 6-8, 2020
Omni Mount Washington Resort
Bretton Woods, New Hampshire
The 22nd Annual NERSC, Inc. Conference is SOLD OUT. If you currently have an overnight room booked, but did not sign up in time for the conference, please sign up on the NERSC Registration Waiting List.
We are also still working on the original hotel waiting list. If you are on this list, you will be notifed when there is an opening. If you did not sign up for the conference and are on the hotel waiting list, please email us so that we can remove you from the hotel waiting list.

If you are staying at the Omni Mount Washington Resort, Bretton Arms Inn, The Lodge or a townhome booked through the Omni, AND you plan on paying via check, please make sure that the hotel receives your check at least 10 business days prior to arrival.

Make sure to include your confirmation number and make checks payable to:
Omni Mount Washington Resort
Attn: Alexandra Morin
310 Mount Washington Hotel Road
Bretton Woods, NH 03575
Quick Links
Remembering Laura Isenberg
We are heartbroken to report that 2017 NERSC Excellence in Service Award Winner, Laura Isenberg (pictured on the right), passed away in December.

Her colleague, Gaye Freed, recalls that one of Laura's favorite things was attending the NERSC Conference. She had tried some national conferences but found them either too large or too difficult to find the right workshops.

For the last few years that she came to NERSC, Laura brought her husband Mark to enjoy the areas where the conference was held. She called these visits "Mark's vacation." They last attended the Newport conference in 2018. 
NERSC's 3rd Annual Donation Drive
For our 3rd Annual Donation Drive we will be embracing May’s theme of “Pasta Month” and collecting pasta, mac and cheese, canned tomatoes and canned sauces for The New Hampshire Food Bank.  Please refrain from donating items in glass jars. 

The mission of the New Hampshire Food Bank is to feed hungry people by soliciting and effectively distributing grocery products and perishable foods and offering innovative programs through a statewide network of approved agencies; by advocating for systemic change; and by educating the public about the nature of, and solutions to, problems of hunger in New Hampshire.

As the only food bank in the state, the NH Food Bank is a vital distributor and supplier to the hunger relief agencies that serve meals and provide groceries to people experiencing the negative impacts of not having enough to eat. On average these agencies receive 50% of their food from the NH Food Bank. In 2019, the NH Food Bank distributed approximately 14.2 million pounds of non-perishable food items, fresh produce, and meats to more than 425 non-profit food agencies in all corners of NH.  

For more information on the NH Food Bank, please visit https://www.nhfoodbank.org/   
“It’s a Beautiful Day in the Neighborhood.” 
How to be a Welcoming Community…Starts With You!
By NERSC Board Member, Karen Futoma,
Connecticut Housing Finance Authority

As Mister Rogers also said, “Please, won’t you be… my neighbor?”

Many of us have “welcome mats” at our front doors. While they serve a dual purpose as we wipe our feet off on them, they also serve as a kind invitation to those who enter our homes as guests. While this symbol is placed at the entrance to our home, we sometimes lose sight of extending that welcome beyond our front doors….into our larger community, as good neighbors. 

While we often hear the common adage of “Love Thy Neighbor” in promoting the ideal sense of community, we are often acutely aware that this isn’t always possible or desired. This perceived lack of “neighborliness” may be rooted in one’s preferences of solitude, negative or traumatic past events or relationships, fear and/or anxiety, challenging social skills, physical and/or mental health, substance use, stigma and stereotypes.

We all know family, friends, neighbors and co-workers that exhibit behaviors that irritate us at times or perhaps it seems all of the time. Our past experiences formulate who we become and how we relate to other people and situations. Are they going through a personal struggle or facing some life challenge? What about you? Have you done any self-reflection to see how you may come across to others and your life experiences that may contribute to it? How might you change your reaction/response to those we may find hurtful, bothersome or intolerable? How might you change your behaviors that others may find hurtful, bothersome or intolerable?

We don’t have to love or even like each other, but R-E-S-P-E-C-T is a M-U-S-T. 

We can agree to disagree, but we often have to give and take to live/work harmoniously.

In multifamily housing, you have immediate neighbors above, next to and/or below you…each with their own lifestyles, habits, personalities and preferences. While there are walls and floors that separate residents, excessive noise complaints can be a common grievance. Whether it be music, vacuuming, children playing/running, loud voices/yelling, living in close proximity has its challenges.
Management can assist by offering clear “good neighbor” policies that can extend beyond the requirements of a lease. Post positive attributes/reminders/policies of a welcoming, friendly and neighborly community in common areas such as community rooms, hallways, elevators and in newsletters. Provide workshops that promote skills to be a good neighbor, enhance tolerance, compassion, patience and understanding for those that are different from us or struggle with physical, mental health or substance use.

Offer and review policies and procedures for resolving differences between residents and residents/management. Often, we avoid uncomfortable conversations until something escalates. Offer a conflict resolution program or mediation, and perhaps provide helpful related material residents read and sign off on, along with their lease. You may want to consult with your attorney as to best policies and procedures.  

Network with other RSCs to learn best practices in creating a welcoming community.

Lead by example.   
Perhaps tenants can assist in the development or enhancement of a warm welcome packet which promotes these ideals.  

National Good Neighbor Day is observed annually on September 28th. Plan a Good Neighbor Day event that may include a potluck, a sundae bar, an activity or project that enhances the overall community, promoting neighborliness…such as a community garden. Ask people to list positive things they can individually and as a group do to promote a welcoming community. 

Make an action plan, make it happen!
Meet NERSC's New Staff Member
 Sam Roccapriore, CMP is a catering and event sales manager with a background in hotels. She has worked with other leaders in ensuring their conferences of 800+ guests are properly executed. Sam earned her Certified Meeting Professional Certification in January 2019 and is excited to be a part of the NERSC team.

We at NERSC are incredibly excited to have Sam on our staff to help us manage the growing needs of the conference and organization. You may be hearing from Sam via email as she assists with conference registrations and presenters/exhibitor/sponsor details. Make sure to stop and say "hi" when you see her at the conference!
There is a reason the NERSC Conference is in such high demand. No where else can you get the high quality training and education at such a reasonable rate. How do we do it? Through the help of our very generous sponsors!

Please consider joining the growing list of sponsors below who strongly believe in the benefit and power of training and education.

We are ONLY $4,025 away from our goal of $71,500 and we need your support to help get us across the finish line! Partner with NERSC today and click here to check out the dozens of sponsorship packages available.
Maine Resident Service Coordinators Association
Claudia L. Owumi in memory of her husband, Chief (Dr.) Joseph A. Owumi, Sr.
Kaestner Family - The Jean S. Kaestner Memorial Scholarship
Jean Bernstein & Sam Falzone in Memory of Doug Hemmings
Connecticut Association of Resident Service Coordinators in Housing
UnitedHealthcare Senior Care Options
Internet Essentials
Konover Residential Corporation
MARSCH - Massachusetts Association of Resident Service Coordinators in Housing​
Appleton Corporation
New England Resident Service Coordinators, Inc.
PO Box 1019, Glastonbury, CT 06033
Phone - 508.863.0020 Email - info@nerscinc.org