Independent Garage Owners
Of North Carolina
Supporting North Carolina Independent
Garage Owners Since 1959
Vendor of the Month
Shop-Ware
Shop-Ware is an innovative shop software company that has supported IGO for years. We are proud to partner with Shop-Ware, congratulations!
Member of the Month
AC Auto Service Center
AC Auto Service Center specializes in customer satisfaction & peace of mind automotive service. This came to life when the people of AC Auto helped a stranded customer of another IGO member shop. Thanks for the helping hand and congrats AC Auto!
February News
Managing Your Online Reputation
By: Stan Creech, IGO President

What does your online reputation look like? Is it important? Do you respond to reviews your customers leave you? What’s the best way to respond to negative reviews? Is it ok to ask a customer to leave you a review? How can I get more google reviews? Well hang on to your hat because we’ve got those answers and more!
IGONC Tireside Chat: Setting Your Business Goals for 2021

Preparing for the new year is important for all collision repair business owners, and during a Dec. 15 Tireside Chat, the Independent Garage Owners of North Carolina (IGONC) discussed “Setting Your Business Goals for 2021.”
COVID-19 Vaccinations in the Workplace: What to Consider for Your Collision Repair Facility

As COVID-19 vaccines roll out across the U.S., employers must determine whether they will require vaccinations in the workplace and if they should set up a program to administer them.
California to License Driverless Cars Operated by Artificial Intelligence

The California Department of Motor Vehicles has officially issued a permit to Baidu USA to begin testing driverless vehicles on public roads in Sunnyvale, CA.
Autoworkers Face Uncertain Future in an Era of Electric Cars

When General Motors boldly announced its goal last month to make only battery-powered vehicles by 2035, it didn’t just mark a break with more than a century of making internal combustion engines.
IGONC Membership comes with many perks such as chapter meetings, free access to the apprenticeship program, certifications, in-person and online trainings, the annual ASTE show, and TONS of savings from our partner vendors. See our full benefits below!
Upcoming Events
ATI Monthly Lunch & Learn: Mastering Phone Fundamentals February 18, 12-1PM EST
Join us for our FREE monthly Lunch and Learn Coaching Corner presented by ATI! This month we will be joined by Performance Coach Eric Twiggs to discuss Mastering Phone Fundamentals.
Tireside Chat: Marketing Best Practices
February 18, 7-8PM EST
Join us for our monthly Tireside Chat! This month our moderator is Margaret Palango, Executive Vice President of Autoshop Solutions. She will be leading discussion on Marketing Best Practices.
Kim Walker Next Door
February 23, 12-1PM EST
If you're like many other shops out there you're wondering how you can benefit from using the "Next Door" app. We hear you! Shop Marketing Pros has done the research, used the app and is ready to answer your questions. Hosted by Kim Walker of ShopMarketingPros, this is a free webinar!
ADAS Training Series: Part 6
February 24, 6:30-7:30PM EST
Join us for our bi-monthly ADAS Training with George Lesniak of Autel. This 7-part series will This class will discuss ADAS Myths and Misconceptions. Free and open to all.
Missed some events? Recap on our website!
Triangle Chapter Meeting
March 2, 6:30-7:30PM EST

Join us for our monthly chapter meeting! This month, we will be joined by Tony Mercury of Autoshop Solutions to discuss advertising on Facebook. Register for this free event below.
Jacksonville Chapter Meeting
March 4, 6-7PM EST
Monthly Jacksonville Chapter Meeting. Join us on the first Thursday of every month to discuss the happenings of the Jacksonville area. In-Person at Logan's Roadhouse in Jacksonville.
Western NC Chapter Meeting
March 9, 6:30-7:30PM EST

Stay tuned for a speaker announcement for this month's meeting!
S Piedmont Chapter Meeting
March 11, 6-7PM EST

This month we will be discussing SMS Software and best practices for your shop.
For a full list of our upcoming events, visit our website!
Welcome New Members:

Figs Auto Repair
Browns Automotive

Welcome New Vendors:

Broadly
National Tire Warehouse - NTW
Shyft Auto
Carolina NitroFill LLC
Cocard Merchant Services
WrenchWay
We would like to thank our Preferred Vendor Tekmetric for sponsoring this newsletter! Tekmetric is an excellent auto repair management software. Looking to keep digital vehicle inspections, estimates, repair orders, inventory, job progress, customer communication, invoices & more in one spot? Tekmetric is your one stop shop!