willie"Like a band of gypsies,
Willie Nelson tickets go down the Webtix highway"

Willie might not sing those exact words but the hard-working box office pros at Michiana Events Center  (MEC) might be excused for getting the lyrics mixed up. 

MEC knew that when tickets for this musical legend went on sale, there would be massive amounts of traffic on their Webtix site. So we worked with them to increase the server capacity to make the spike in ticket sales roll quickly and smoothly down the road.

"There didn't seem to be any web order problems," said Gina Sawmiller, MEC call center manager. "Typically, people call and tell us internet is just spinning. Maybe they put in the wrong credit card, or maybe they picked seats at the same time as someone else. It was just minimal."

You can see the spike in traffic on the two servers used in the charts below:

"Over 1,100 tickets sold from 10:00 to 11:00, over 82% of them by Webtix, and absolutely no complaints about the server!" added Phil Heyerly, vice president, Blue Gate Hospitality Group.

Let us rev up the servers for your big ticket sale crunch!

Got a big event coming up? Let us know so we can help you and your patrons have an easy, pleasant experience by gearing up the servers for the time those tickets go on sale. Contact info@centerstage.com or call Diane at 831-583-0641.
dupeGot duplicates?

Have you noticed several duplicate names in your Wintix database? They aren't just taking up space in your database. They are a valuable asset and should be treated as such. These are people who have already bought tickets to your events - at least once. You already know to use them for email blasts, social marketing and promotions. So, when is the last time you cleaned up and updated y our customer list?

Over the next couple of months, we will give you some tried and true tips on mailing list maintenance. 

First, let's start with a basic task - getting rid of duplicate entries. 

One customer may have several records that differ slightly. Maybe the address is "St." in one record and "Street" in another. 

That person could be getting multiple emails or flyers from you and get annoyed, instead of getting a ticket. Even worse, if they could be getting no news from you at all if the address isn't in a valid format. That could seriously impact the bottom line.

tutorWant a little schooling on your Wintix and Webtix software?

Want a refresher course on some of the cool, valuable features of the software like reporting? Do you have new staff trying to learn their way around the software?

Or maybe you've just been doing things the same way in Wintix for a long time and want to know if there are better or more efficient ways to do what you need to do. 
  • Get some dedicated one-on-one training. You can schedule 1/2 hour or 1 hour training sessions with one of our expert technicians. Call Diane at 831-583-0641, email info@centerstage.com or tell us what you want on this quick online form.
  • Did you know there is a Wintix User Tutorial on our Help Desk? It provides step-by-step instructions on building and editing a show, selling regular tickets and season passes, and running daily sales reports and credit card logs. 
worldWelcome Webtix buyers from all over the world!

Did you know that Webtix 6 allows anyone with any address anywhere to buy tickets on your site?  This may be especially helpful if you are in a tourist area or are in a border state. 

upgradeThanks to all who have already started the process of 
upgrading to version 6!

If you missed last month's newsletter AND use Wintix version 5, you may not be aware that you will need to upgrade to Wintix version 6 during 2019. Wintix and Webtix 5 use the SIM and AIM platforms to process credit cards. SIM and AIM are slated to stop working this year. Your Wintix and Webtix 5 will continue to work (software never wears out), but the ability to charge credit cards in Wintix/Webtix 5 will be disabled.  

Please contact info@centerstage.com or call Diane Rowe at 831-583-0641 for more information.

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