What stands out as your favorite or most impactful pro bono case?
About 35 years ago, when I was getting started, I volunteered at family court. I was the guardian ad litem in a case that went to the Supreme Court three times. At the end of the case, Judge Bell gave me a $35 fee, and that's at least the most memorable pro bono case I have ever handled.
I saw a case where you intervened on behalf of a client by calling a family member to get the client's furniture returned to her. You must have singular people skills, given how prickly family conflicts can be.
I have always been amazed (and this is not ego) that a simple letter or phone call from an attorney can, and does, often work wonders.