REMINDER: OUR TICKETING FLOW HAS CHANGED
Just a reminder: our ticketing flow has recently changed.
On August 10, we switched the process for fare validation for ferry passengers. Now all passengers should be prepared to tag Clipper or present a paper or mobile ticket when boarding the ferry. Passengers without a ticket when arriving at the ferry terminal will need to wait in a second line onboard to buy a ticket.
We strongly encourage all passengers to use Clipper or the San Francisco Bay Ferry app to pay their fares.
Here’s how fare validation works depending on what fare media you’re using:
For Clipper users:
Nothing has changed: passengers continue tag on when boarding the ferry and tag off when exiting.
For SF Bay Ferry app users:
Passengers with mobile tickets from the San Francisco Bay Ferry app should activate their tickets when queued up and show it to the deckhand at the gate.
For paper ticket holders:
If you have a paper ticket, hand it to the deckhand at the gate.
Passengers without tickets:
If you arrive at the terminal without a Clipper card or ticket and cannot purchase one in the San Francisco Bay Ferry app, our deckhands will take your name and party size and hand you a ticket slip. After the ferry departs, you’ll visit the ticket counter on board to purchase your tickets.
Disembarkation for all passengers:
When the ferry arrives at its destination, passengers can disembark in an orderly fashion without any further ticket checks. Clipper users will still need to tag off to ensure they are charged the correct fare. (If you only tag on, Clipper assumes you’re riding our highest-fare route, which is currently Vallejo at $9.30.) This will speed up disembarkation, allowing you to get where you need to go more quickly.
Feedback on the new system is welcome at email@example.com.