What's Included?

According to estimates, if all travel distribution channels offered fintech services, it could increase the total consumer spend for the sector by nearly $200 billion annually. One company developing the technology and scale to reach this figure is Hopper. Hopper is a travel app that was built on the premise that the combination of big data and machine learning could empower travelers in a completely unprecedented way.

Flexible payment options, like buy-now-pay-later that have become common in the retail industry, have set higher expectations for the level of control customers want while purchasing all goods and services online. The difference with travel is that pricing can be extremely volatile, adding stress to the process of booking a trip.

Contact: Betty Zhao, Market Manager, Greater Los Angeles (646) 504-1104 bzhao@hopper.com

Each of these techniques can work in the right situation, although neither of them translates perfectly from the ivory-tower world of social-science research into the messy realities of organizational life. But both techniques can help leaders reflect the hard work of making big change, and what is required to get beyond what management theorists like to call “active inertia” — the tendency for people and organizations to seek comfort in the old ways of doing things, even (or especially) when the world around them is changing dramatically.

By Garry Marr, costar.com

There are 225,000 available and unfilled jobs in the Canadian tourism sector today, but the growing number of executives who are leaving is the figure that should scare the industry.

Philip Mondor, president and chief executive of Tourism HR Canada, told the audience at the Canadian Hotel Investment Conference in Toronto this week he didn't want to be the "bearer of bad news" but the sector is still short about 400,000 people to get to where it was before the pandemic.

"Particularly in management executive roles, that's been the exodus and should keep you up at night at that operational level," said Mondor. "That has happened because the economy has grown during this pandemic, and the jobs and skills of those players have been in hot demand by other industries: healthcare, in particular, and public service."