Success Story!
Family Resource & Referral Center
2-1-1 Call Center
A single mother of two called 2-1-1 looking for answers on getting connected with resources that would help her pay a utility bill. Due to the pandemic, her employment hours were decreased, and she was struggling to pay her bills. A 2-1-1
Call Center Specialist was able to provide the parent with resources that included: electric service payment assistance, a list of local food pantries, and information on WIC and CalWORKs programs for additional financial assistance.
The parent also shared concerns of her three-year-old son’s developmental progress and was interested in him receiving a developmental screening. She was assisted by the 2-1-1 Call Center Specialist who connected her to the Help Me Grow program for developmental screening assistance, and to a local home visiting program for additional supportive services. The mother shared that she truly appreciates
2-1-1 for the services that were provided to her and that she will continue to call 2-1-1 if she needs additional assistance.