Every year Flex-Staff sends out a survey to all client companies that used our services in the past year. The feedback we receive from these surveys enables us to improve the quality of the services that we provide, and makes us a more valuable asset to our client companies.
Flex-Staff clients were asked to rate us as excellent, good, fair, or poor in 7 categories. Below are the categories and the percentages of "good" and "excellent" responses for each category.
Speed of response to your staffing needs: 100%
Reliability of our employees: 97%
Matching employees to job qualifications: 97%
Problem resolution: 100%
How we compare to other services: 100%
Keeping clients informed of their order status: 97%
Clients were also asked several open-ended questions. Below are the questions, along with the three most common responses to each question.
What is the main reason your company utilizes supplemental staffing?
Try before hire
Control labor/staffing costs
What do you consider the most important attribute of a staffing provider?
Understanding our needs
Finding the right fit
What do you like most about Flex-Staff?
What additional services or improvements would you like to see Flex-Staff implement?
Can't think of anything
If you used another service in the past year, what was your reason for doing so?
Did not use another service in the past year
Needed more people than Flex-Staff was was able to provide
Needed a candidate with a specialized or hard to find skill set
Thank you to everyone who took the time to complete our survey!