Temp-tation                                                              August 2014 
In this issue
Affordable Care Act
Temptation Trivia
Fun Facts
Flex-Staff Turns 40!
One Minute Ideas
Recipe
Minimum Wage

 

Despite the recent talk of states increasing their minimum wage, only 24 of the 50 states have a rate higher than $7.25.  


 

Since 2014 is an election year, however, we can expect that this will be a hot button issue with many voters, and a platform for many political candidates.  

Temptation Trivia 

The Green Bay Packers football team was founded on August 11, 1919 by Curly Lambeau and George Calhoun using $500 for uniforms and equipment that Lambeau received from his employer on the condition that the team be named after the company.  What was the name of Curly Lambeau's employer, and what did they "pack"?     

 

If you know the answer, call or e-mail your local branch office by noon this Friday.  One winner in each branch will be chosen at random from those that answered correctly, and that person will get treats delivered!  

 

Last issue answer: Underdog, and his secret identity - Shoeshine Boy.       

Anniversaries
 
   
Nancy Kucksdorf
Administrative Services
Manager - Headquarters
18 years
    
Rachel Galetka
Senior Staffing Specialist -
Eau Claire
11 years
    
Brittany Schultz
Staffing Specialist -
Sheboygan
2 years

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Flex-Staff

Fun Facts 


With 1.32 billion users, if Facebook was a country it would be second only to China in terms of population.  

Facebook has 1 billion more users than Twitter.  

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      Celebrating Over 40 Years of Staffing Excellence!   
NLRB Ratifies Actions of Recess Appointees   

In last month's Temptation we told you how the Supreme Court had invalidated the 2012 recess appointments President Obama made to the National Labor Relations Board (NLRB).  This left many asking, "What now?"  Well, now we know...   


The NLRB announced that is has "...unanimously ratified all administrative, personnel, and procurement matters taken by the Board from January 4, 2012 to August 5, 2013 ... These ratifications include all personnel and administrative decisions, all actions in representation case matters, and all actions in unfair labor practice cases."  


 

According to the August 4, 2014, announcement, from January 4, 2012 to August 5, 2013, the Board took a number of actions, including the appointment of various Regional Directors, Administrative Law Judges, and restructurings of regional and headquarters offices.  By virtue of its ratification, the Board believes it has "remove[d] any question concerning the validity of actions undertaken during that period."
 

It's still possible that this "blanket ratification" will be challenged in court.  

One Minute Ideas

Quick Tips for Lasting Customer Service... 

1. USE THE RIGHT TERM - First, I don't call people clients, or even customers. At my companies we refer to them as "guests," and we are their host. We are always happy to see them and strive to make their time with each of us a great experience.

2. ANTICIPATE NEEDS - A great waiter knows when to refill your glass or bring the check, just as a great company anticipates what their guests need, often before they know it themselves.

3. GIVE RESPECT - It costs nothing to be courteous, but you can pay dearly if you aren't.

4. TREAT EVERYONE LIKE A VIP - "There's only one boss," Sam Walton once said, "the customer. He can fire everybody from the chairman on down simply by spending his money elsewhere."

5. SHOW IMMEDIATE ACTION AND SOLUTIONS, NOT BLAME - Sometimes things mess up, but apologies, which matter, mean nothing if they aren't followed by action. Well done is better than well said.

 

In short, providing great guest experience isn't its own department, it's everybody's job. As Henry Ford said: "A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large."

 

--Eric Schiffer, CEO of Digitalmarketing.com
Recipe
Pineapple Pretzel Fluff


 

Ingredients

1 cup coarsely chopped pretzel sticks

1/2 cup butter, melted

1 cup sugar, divided

1 package (8 ounces) cream cheese, softened

1 can (20 ounces) crushed pineapple, drained

1 carton (12 ounces) frozen whipped topping, thawed


 Directions

In a small bowl, combine the pretzels, butter and 1/2 cup sugar. Press into a 13-in. x 9-in. baking pan.  Bake at 400� for 7 minutes. Cool. 

 

Meanwhile, in a large bowl, beat cream cheese and remaining sugar until creamy. Fold in pineapple and whipped topping; chill until serving. Break pretzel mixture into small pieces; stir into pineapple mixture. Yield: 6 servings.