January 2023

Are You Ready for Change?

As far back as I can remember, I never accepted the status quo. Change was something that I was comfortable with, I embraced it and I accepted as the norm. I remember, early in my career, reading the quote “never rest on your laurels” and using that as my theme... click HERE to read the rest of the story.

Randy McDonough, PharmD, MS, BCGP, BCPS, FAPhA Director of Practice Transformation Flip the Pharmacy

Flip the Pharmacy Coordinating Center Update

On behalf of the Flip the Pharmacy Coordinating Center at CPESN® USA, we hope that you and your family and friends had a very happy holiday season and that 2023 is off to a great start.  We would like to THANK YOU for all you have done for Flip the Pharmacy and Community Pharmacy practice in the past and we are excited about what 2023 will bring!    One exciting change you’ll notice in 2023 is that the Team USA – Flip the Pharmacy webinar has been moved to the third Wednesday of each month from 1:00 pm – 1:30 pm ET to join the Workflow Wednesdays' lineup of webinars. These Workflow Webinars are an excellent resource for Support Staff and all sessions are open any staff member of a CPESN® Pharmacy.   As a reminder, Team USA is open to anyone who has completed the 2-year Flip the Pharmacy program and would like to continue to learn more about transforming their practice. Information will be forthcoming with registration details and if you are already registered for the previous TEAM USA series, you will be automatically re-registered for the updated series.

Another exciting change is the implementation of the Team Plan. The Team Plan is intended to be a tool to HELP you identify how to focus your FtP efforts. It will also help the coordinating center identify what type of tools and resources you need to be successful. If you have feedback on how we can make the TEAM Plan better for you and your Team, please feel free to share that with us!   Thank you and once again Happy New Year!   Kerry Kribbs, Project Manager, CPESN USA, Flip the Pharmacy Coordinating Center  kkribbs@cpesn.com

Workflow Wednesdays Webinars

Available to ALL pharmacies! Flip the Pharmacy supports multiple learning channels that provide for the development of all pharmacy team members. These channels are collectively known as Workflow Wednesdays. Click HERE or the image at right to access the registration links for each episode!

Best Practice Trends - Open to pharmacists and pharmacy support staff, enjoy quick updates on trending practices and services that can be implemented and offered almost immediately within the pharmacy.

Pharmacy Services Support Staff - Training for non-pharmacist team members that is routed in the Flip the Pharmacy domains. To listen to a sample of the PS3 webinar, click HERE. 

Max My Sync - Training on medication synchronization for the beginner to the expert. This workflow tool is necessary to be able to implement a clinical, patient care offering. To listen to a sample of the MMS webinar, click HERE.

PS3 Beacon Program

Like their pharmacist-luminary counterparts, PS3 "Beacons" are lighting the path for pharmacy staff to engage in practice transformation

PS3 Beacons you may know: Chelsea Anderson, CPESN MS Meredy Ayers, CPESN VA Tiffany Capps, CPESN USA Chris Cline-Dahlman, CPESN USA Lori Dietz, CPESN WI David Figg, CPESN KY Weston Humphreys, CPESN MS Sirena Kalinski, CPESN WA Rachel Miller, CPESN CA Amy Schmidt, CPESN WY Amber Suthers, CPESN TN Sharla Valdez, CPESN TX Pam Yoshikawa, CPESN CA

Qualities of a Beacon: Interested and invested in their pharmacy's practice transformation  Proactive patient care mindset Strong problem-solving, communication, and leadership skills Self-motivated Identifies opportunities and best practices and successfully implements workflow efficiencies  Knowledgeable of pharmacy practice and clinical documentation Willingness to share and actively engage in a social learning community If you are interested in becoming a Beacon, please email Tiffany at tcapps@cpesn.com or Chris at cclinedahlman@cpesn.com and let them know.

Social Learning Communities Get Connected with your Peers! Pharmacy Services Support Staff (PS3): This group was made FOR Pharmacy Services Support Staff BY Support Staff to learn and connect! Click HERE to join and engage with Support Staff Peers.   Max My Sync: This group consists of Pharmacy Technicians, Pharmacists, Owners, and Support Staff helping each other to grow and maximize our Med Sync and adherence programs! Click HERE to join and engage. Benefits of Joining: Real time interaction with your Flip the Pharmacy peers Posted webinar replays Resources and related links for further information Advanced opportunities within Flip the Pharmacy Workflow Wednesdays

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