Inspiration, Engagement, and Accountability
“Accountability is the glue that bonds commitment to results.”
As we come to the end of our first progression, I have been asked by multiple colleagues what have I learned through the first six months of the Flip the Pharmacy (FtP) program.
Several themes have emerged for me—inspiration, engagement, and accountability.
First and foremost is the inspiration that participating pharmacies in FtP have provided to me. Change is not easy, it is especially not easy when your back is against the wall and you are fighting for your practice.
I am inspired by the individuals who have taken on this commitment to FtP
even in the face of some of the most challenging times in our profession. They understand that the reimbursement model has changed and that they need to transform their practice to focus on quality patient care. More importantly they also feel a responsibility to their practice, to their patients, and to their communities to fight to keep their practice viable and sustainable.
Those practices that are succeeding have done so by being engaged in the practice transformation process. They have committed resources, they attend webinars and conference calls, they meet with their coaches, and they implement the change packages. Additionally, they have kept themselves accountable to
the mission of FtP—
transform pharmacy practice with patient care planning documented via eCare plan technologies
They are achieving the target eCare plan submissions and in the process, evolving their practice so that they can provide patient care and documentation within their workflow. The more they do it, the better they become, and their patient care processes become more efficient.
We are seeing more and more care plans being submitted to CPESN USA. We are seeing more FtP pharmacies submitting care plans—and we are excited to see pharmacies who have struggled in the past achieving their required care plan submissions. We also see that we still have pharmacies struggling to integrate change packages and care planning into their practice. We mustn’t get discouraged—
it is time for all of us to recommit to practice change, engage in the FtP process, and keep each other accountable. Our work is not done, it is just beginning.