It's Been a Year Already!?!

It is interesting to note that it was a year ago that CPESN Networks were applying to be part of the first Flip the Pharmacy cohort. It was an extremely busy time for the Flip the Pharmacy Coordinating Center as we were still creating the infrastructure of the program and we were just starting the discussions of change packages. So here we are a year later, we are finishing up with our second progression (Opioid Stewardship) with cohort 1, beginning the task of determining which pharmacies will be included in cohort 2, and implementing improvements in the program based on our previous year experience. 

Overall, I would say that the program has been very successful in that pharmacies have successfully transformed their practices, providing enhanced services, improving patient outcomes, and documenting their clinical work through e-care plans. I am never satisfied with the status quo and improvements in the Flip the Pharmacy program can be, and will be, made in year two. Some examples of the improvements are listed below:

  1. Ensuring the pharmacy sites are prepared, in advance, for the transformation process developed by the Flip the Pharmacy Coordinating Center. This includes reviewing an informational/educational video on medication synchronization and the appointment-based model and filling out a readiness survey to determine the sites readiness/ability to be successful in practice transformation.
  2. Improving the on-boarding process of leads and coaches by providing them with information on how to access resources, reports, and practice transformation tools, as well as providing them with responses to FAQs.
  3. Developing tools and resources to help the practice transformation teams (PTTs) coach their sites more effectively by keeping the pharmacy's staff engaged and accountable while ensuring that coaches understand their role and accountability to their selected sites.
  4. Improvements in timing and types of reporting that will help the PTTs assess their sites.
  5. Taking the learnings from CPESN USA COVID-19 Best Practices and utilizing the innovations and expertise of community pharmacists from across the country to provide examples of “best practices” with each domain within a progression. 

Much like other transformative processes, such as Flip the Pharmacy, adjustments have to be made based on observations and results. The FtP coordinating center has made these adjustments/improvements to enhance and improve the experience for the participating pharmacies. We will continue to make improvements because we should always be striving to improve and optimize. 

Good luck and best wishes for a productive new year for both cohort 1 and cohort 2. Know that you are not only making a difference within your practice and your patients, but just as importantly, you are making a difference for the profession!
Randy McDonough, PharmD, MS, BCGP, BCPS, FAPhA
Director of Practice Transformation, Flip the Pharmacy
Flip the Pharmacy Cohort Two
Application Period has Ended

We had over 25 local or regional teams apply for participation in Cohort 2 of Flip the Pharmacy! We will announce the awardees during the September edition of the Flip the Pharmacy Update – stay tuned! 
Flip the Pharmacy
Change Packages and Best Practices
Click here to Access
All of our most current change packages, including the complete set of Progression 1: Hypertension Focus change packages (6 total) and the Progression 2: Opioid Focus change packages (3 so far), can be found here.
August 2020 is the third month of our focus on opioids. This month, pharmacies are transforming their practices by implementing an opioid policy and offering a copy of an opioid pledge to their patients receiving naloxone. Additionally, pharmacy staff members are continuing to discuss naloxone with patients. 
Flip the Pharmacy
Best Practices

Does your pharmacy have a best practice regarding opioids? We love to showcase those on our Flip the Pharmacy Best Practices website. Please email your ideas to:

Click here to view the best practices shared within the Opioid progression to date.
Flip the Pharmacy Workflows
Webinar Recordings

Flip the Pharmacy Workflows webinars in partnership with the Technology Solutions Partners are ongoing with an Office Hours for Q & A and sharing of specific workflow innovations related to the technology. These are planned for the weeks of August 17 and August 24, 2020. 
Best of Flip the Pharmacy Social Media
Check out some of our favorite social media posts from the last couple weeks. We encourage you to get connected and join in the fun!
Follow Us!
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Instagram: @flipthepharmacy
Twitter: @flipthepharmacy
#flipthepharmacy @CPFgrants @CPESN
Best of the Flip the Pharmacy Blog

Enjoy the blog post by Alison Haas (owner of Jackson Pharmacy & Wellness Center) from Team Ohio entitled, "Pharmacy on the front lines of a pandemic and an epidemic." Click here to check out her blog post.
Join the Flip the Pharmacy Movement

If you want to support us and join the Flip the Pharmacy effort, just email us at For more information on global sponsorship funding or partnership contributions, visit 
If you have feedback or even questions about the program, please email us at: