Facility leadership (e.g., medical director, administrator, director of nursing, and other key managers) is responsible for "setting the tone" to help staff identify how to meet the organization's mission, vision, guiding principles, standards, and expectations. Without strong leadership, change efforts often fail or are not sustainable. As a leadership team, consider these key questions:
- Is our culture open, respecting and "just" (fair)
- How can we provide needed resources for QAPI?
- What does our culture look like?
- How can QAPI blend with our existing QA efforts?
Not sure where to start? Review pages 9-10 of QAPI at a Glance and page 8 of the QAPI Companion Guide to get started.
Next Month: Focusing on a deliberate approach to teamwork.