As you know, I’ve been playing with AI generated text.
Let me start by assuring you; I have written every last syllabub of this, myself… and the malaprop is by way of proof.
Functioning AI probably, would rank as the biggest event in human history. It might also be the last. So make a note of where the off-switch is.
Arthur C Clarke said, advance technology was indistinguishable from magic. He may be right? Maybe not.
Magic is based on deception. When you know how a trick is done, it’s always disappointing.
Technology is the same...
... understand a spread sheet and you’ve got the basis of just about everything. Binary; if it’s this… do that. If it’s not… do this.
Get that going quick enough and you have the basis of every computer in the world.
Managing something by the use of technology can take the grind out of the day, be quicker… and if you define efficient as quicker… then more efficient.
Managing healthcare with the use of technology? We don’t want much.
Just ten simple things;
Who is the patient,
where have they come from.
See their record, have they been sick before and...
What we did we do?
Anything in their history that’s a red flag?
What do we do to fix them up this time and…
Record how we did it.
Figure out what worked,
What did it cost and…
Do we want to do it again.
This is simple, basic record keeping and it is not difficult… but the NHS can’t do it.
It can’t do it because too many people think the management of information by IT is magic and too many other people like the idea of pretending it’s magic.
It can’t do it because we put more energy and effort into how we buy stuff than doing stuff.
Preserving the magic-circle of procurement, to make sure anyone with a tin-can and a wet-string can play the game, drives up the cost of buying.
Instead of getting stuff that works that we can all use on day one and drive down the cost of doing it.
And… it’s getting worse.
If there is any branch of the NHS that really should be tooled-up-to-the-eyeballs it’s the lone worker.
Making huge decisions about care, on their own; in a run-down apartment, in downtown Down Town, no wifi, dodgy phone signal, no recourse to a second opinion or notes.
They are called community nurses or is it district nurses. Dunno… but you know who I mean.
The doyens of all matters community nursing, the Queen’s Nursing Institue have just published the upshot of a survey about their members and technology.
Here’s a warning….
If you work in technology and are of a delicate constitution, go and read the Beano. What follows is not for you.
The survey compares a previous survey in 2018, just about five years ago. Here’s a taster:
5yrs ago; 32.7% reported problems with lack of compatibility between different computer systems… in 2022 the figure had risen to 43.1%.
5yrs ago; around 85% of respondents reported issues with mobile connectivity… in 2022 this figure was around 87%.
5yrs ago; 29.5% reported problems with device battery life… in 2022 the figure was almost 53%.
During this time we have had a thing called NHS Digital.
It was an arms-length ‘thing’. Now it’s been stuffed up the back passage of NHSE, as some sort of ‘transformation directorate’.
New lamps for old.
Back to the report:
Scheduling tools …. cause workload issues including over-allocation
Work… intensified by repetition, often requiring dual entry of data.
Limited interaction with suppliers, vendors or decision makers in the design, purchase or deployment of technology.
Short battery life, unsuitable hardware and software, old and cumbersome laptops
Authentication challenges, use of multiple platforms, lack of integration and repetition of data entry
This is simple stuff. The sort of thing British Gas engineers take for granted. The Ocado business is founded on. Uber would’t exist without.
We have wasted, squandered, frittered away billions with digital this-n-that and all we’ve had is disasters and dud stuff…
… ‘digital’; bogged down, group-thunked, lost its way and can’t understand the basics.