Greetings!

Last week I wrote about the language listeners actually use. This week, let's talk about something else radio people often get wrong.

We spend enormous amounts of time worrying about things listeners barely notice.

Music Decades

Programmers love decade labels. "We play the '70s, '80s and '90s." Listeners love songs and artists. Most listeners don't wake up and say, "I'd like to hear some 1980s music this morning." They say, "I'd love to hear Journey." Or Elton John. Or Fleetwood Mac. Listeners connect with artists, memories and emotions, not decades.

Song Categories

Programmers have an entire vocabulary for music scheduling: Power. Secondary. Gold.

Recurrent. Lunar. Listeners have only two categories: Songs I like. Songs I don't. That's it.

Nobody driving down the road is thinking: "Wow...they've really balanced their Power Gold categories today." They're simply deciding whether to keep listening or push a button.

Logo Obsession

Stations spend weeks discussing logos. Colors. Fonts. Shadows. Gradients. Swooshes.

Most listeners couldn't accurately describe the current logo if you offered them a prize.

That's not because logos don't matter. They do. But radio people often care about them far more than listeners do. I've sat in meetings at struggling radio stations where someone, usually not the programmer, suggested changing the logo. As if that's going to solve anything.

The logo they're ready to throw away may actually be a highly recognizable heritage logo that listeners have associated with the station for years. Radio people see it every day. Listeners don't.

Changing a logo can refresh a brand. It cannot fix a product.

The Easy Fixes

I've sat through countless meetings at radio stations looking for a ratings turnaround.

The suggestions are almost always the same. "We need a new logo." "We need new jingles." "We need a new voice guy." Maybe. But none of those things move the ratings needle if the real problem is the product. When ratings are down, it's often easier to change something visible than to fix something important. A new logo is easy. A better music strategy is hard. New jingles are easy. Improving content is hard. A new voice talent is easy. Creating a better listener experience is hard.

The stations that consistently win don't do it because of cosmetic changes. They win because they consistently deliver a better product. Listeners aren't grading our logos, jingles, music categories or positioning statements. They're asking one simple question: "Do I enjoy listening to this station?"

The more time we spend answering that question, the more successful we'll be.

Because at the end of the day, listeners don't care about radio the way radio people do.

They just care about whether your station is worth listening to.