Tell us something you're really proud of in 2023?
In 2023 we doubled our total gross profit YoY while keeping our other costs flat. This was powerful proof that our product and business model can deliver strong operating leverage in practice, not just on a spreadsheet. I’m also proud that our team was able to rapidly capitalize on and respond to the “GLP-1/Ozempic wave” to better serve our clients and patients.
What is something you cannot live without?
My breath, my bicycle. In that order.
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What do you hope to improve in 2024?
As a company focused on treating T2 diabetes and obesity, our biggest 2024 opportunity and also scaling challenge is to help our Plan, employer and PBM clients address the complexities (and rapidly increasing costs) of the GLP-1 drugs. Another area of big investment is to accelerate our AI investments to continue to improve patient experience and scalability.
Best lesson learned last year?
A downturn, high cost of capital and incredibly cost-conscious customers are fantastic for business when you can sell and deliver real substance and not just sizzle.
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