May 2019
by Buddy Frank

Isn’t anyone staying for the gold watch anymore? According to the U.S. Bureau of Labor, the answer is probably no. Their latest statistics say college-educated workers hold a mean of nearly 12 jobs between the ages of 18 to 48. Over 31% of women in that category have worked for 15 or more employers. And when it comes to Millennials, it looks like those numbers will go even higher.

If you’re looking for a new position, one of the best places to pass out cards and make connections is during the industry trade shows. But the season, which began in Las Vegas with G2E, moved across the pond to London for ICE, and concluded this month with NIGA in San Diego, is over. So how do you find a job now, or how does a job find you?

by Frank Legato

Two decades ago, many of the brightest minds in the business were heralding the end of the mechanical reel-spinning stepper slot. As multi-line video in popular entertainment themes took hold of the slot floor, some saw diminishing returns in the traditional mechanical-reel stepper.

The predictions of decline in the stepper genre turned out to be unfounded, as the major slot manufacturers have continuously tapped into what is still a very strong market for traditional stepper slots. Those same manufacturers have found a way to bring multi-generational appeal to the stepper genre, borrowing the most popular features from video and combining them with the classic feel of the reel-spinner in suites of low-denomination stepper lines.

Meanwhile, the market for the traditional high-denomination three-reel stepper has diminished little over the years. IGT replaced its workhorse S2000 stepper line with S3000, offering the same classic features but with modern hardware and add-ons like free-game bonuses in many games.

by Buddy Frank

By Jon Gordon
176 pp., Wiley, 2008, $20

I’ve often joked that my jobs in Slot Operations would be perfect if it weren’t for the customers and the employees. That’s not totally true, since I’ve developed numerous close relationships with team members and guests over the years. But there’s nothing that can ruin your day like an employee problem. The worst issues come from what many commentators describe as the “energy vampires.” They can suck the life out of any good day. And when their virus spreads, it doesn’t take long before you have an epidemic of bad morale on your floor. When I was younger, the solution seemed obvious: fire ‘em all. But that didn’t always solve the problem, and it often created more issues.

Jon Gordon’s 2008 book The No Complaining Rule made a profound difference in how I thought about this subject, and it seemed to have the same positive impact on my fellow supervisors and managers when I shared it with them.

ReelHot April 2019 Update
Top-performing game title per Supplier (trailing 3 months).

Click here or the chart below to see the full ReelHot index.
Upcoming Industry Events of Interest
Las Vegas, NV - 05/01/2019 - 05/03/2019
Our fourth and final Educational Program – the W Leadership Development Conference – is reserved for the most senior level women in the gaming industry. This is an exclusive education conference available to already proven women leaders in the gaming industry. Strategic thinking, emotional intelligence and advanced coaching skills are all part of this 2.5 day conference.
Biloxi, MS - 05/07/2019 - 05/09/2019
Southern Gaming Summit is the premier casino industry conference & convention for the South—a can’t-miss event that covers the issues that matter to gaming operators and suppliers. Learn from compelling conference sessions, hear about the latest cutting-edge products and services available to make casino resorts more profitable, and network with leading executives.
Boston Conference and Exhibition Center, Boston, MA - 05/13/2019 - 05/15/2019
Join the best of the best from the multiverse of sports betting and interactive gaming at this action-packed event, where great minds will meet and lasting connections be made. Experience the latest solutions suppliers have to offer in the buzz of the ICE exhibition hall, the gaming industry’s most popular meeting place.
This course will focus on how to implement internal controls and procedures to comply with one of the most important regulations existing in the gaming industry: Title 31-Currency Transaction Reporting. Participants will take an in-depth look at Title 31 and discuss minimum procedures and select transactions pertinent to all segments of the organization while gaining a thorough understanding of Title 31.
Global Gaming Expo Asia (G2E Asia) is renowned as a key gaming and entertainment business hub across the continent. It is the must attend marketplace for the Asian gaming-entertainment industry, offering a one-stop platform to the industry professionals to network, forge fresh connections, source new products and solutions, and gain a deeper insight into the latest global industry trends.
This report is edited by Buddy Frank, Frank Legato, and Justin Martin