Free Training Now Online!

Professional development distance education/online training will be made available for the Certificate for Customer Service in Hawaii program to Hawaii's tourism industry through the University of Hawaii Kapiolani Community College.

The Certificate for Customer Service in Hawaii training program is designed for employees in service-related industries. The foundation of the program is based on the Hawaiian culture and focuses on developing practical skills that help to provide memorable service for customers. As a partner of this important program, the Hawaii Tourism Authority encourages visitor industry professionals to take advantage of this opportunity as the cost of this training program is now being offered free to Hawaii's service industry employees. The original value of the course is $1,139 per individual. Click here to register and input the special code " HTAFREE" at checkout.

Course modules include:
  • Introduction to the Hawaii's Visitor Industry
  • Servicing the Global Customer
  • Hookipa Me Ke Aloha – Hospitality with Aloha
  • Foundations of Hawaii
  • Communicate with Impact: Talking
  • Know Your Islands

For additional information, view the flyer here. Information on the training sections offered are listed below.
Online Customer Service in Hawaii & Tour Guide Training
Section 1

Start Date: May 12, 2020
End Date: June 27, 2020
Days: Tuesday/Thursday
9:00 – 11:00 am
Section 2

Start Date: June 3, 2020
End Date: July 18, 2020
Days: Wednesday/Friday
1:00 – 3:00 pm
Section 3

Start Date: June 29, 2020
End Date: August 8, 2020
Days: Monday/Wednesday
6:00 – 8:00 pm
Section 4

Start Date: June 30, 2020
End Date: August 8, 2020
Days: Tuesday/Thursday
3:00 – 5:00 pm
Section 5

Start Date: August 11, 2020
End Date: September 19, 2020
Days: Tuesday/Thursday
9:00 – 11:00 am

Contact Shirley Tsukano at (808) 734-9701 or for more information and assistance.
Keep in touch with HTA via social media:
HTA recognizes the use of the 'okina ['] or glottal stop, one of the eight consonants of the (modern) Hawaiian language; and the kahakō [ō] or macron (e.g., in place names of Hawai'i such as Lāna'i). However, HTA respects the individual use of these markings for names of organizations and businesses. Due to technological limitations, this current communication
may not include all Hawaiian diacritical markings.