In this issue
 
Happy Independence Day! If July 4 isn't a holiday for you, I hope you still enjoy a great day. For me, July 4 will offer a break from my busy quarterly investment reporting season.
 
Your quarterly investment commentary
If you're an investment or wealth manager, you may be in the middle of writing your quarterly commentary. Refresh your memory about "Investment commentary numbers: How to get them right" and "Are financial predictions too risky for investment commentary writers?

If you don't want to go through this process by yourself next quarter, I'm available to write or edit commentary. Or, I can critique a sample commentary to show you ways to improve your writing. Email me to learn more.
 
Free webinar on blogging
Want to learn more about blogging? In August, I'll present a free webinar on blogging for investment managers, "Are You Social Enough? Or, How to Win More Clients by Blogging."  I'll be interviewed by Darien Gould of DG Analytics, a member of the Third Party Marketing Association, which is sponsoring the webinar. Although the webinar targets people who provide outsourced sales and marketing support to investment managers, much of the content applies to financial advisors, or anyone who blogs. All are welcome.

In this webinar, you'll learn:
  • The benefits of blogging
  • How to generate topics
  • The length of an effective blog post
  • How to get the word out about your blog
  • What to do if your investment professionals are lousy writers, or don't like to write
  • Editing tips

Register now to receive log-in details for this free webinar. 

I f you subscribe to my Events list, you'll receive a reminder with registration details. Reply to this newsletter if you'd like me to add you to the Events list. It's a little complicated to do it through Constant Contact.

Mistake Monday
Do you look at My blog's Mistake Monday posts? They are posts, like this one from June 3, that challenge all of us to proofread more carefully. I include myself among those who need to improve their proofreading. However, I feel as if the Mistake Monday posts are overshadowing other content on my blog. So, starting in the fall, I'll only post Mistake Monday posts on the last Monday of the month.  

Atlanta workshop participants
Thank you, Atlanta workshop participants! Your questions before and during my presentation prompted me to write my post below about "6 tips to keep your compliance officers happy." I collected input from many other people who write investment content. I hope you find the tips useful.  

Recent topics
During the last month I've blogged about marketing compliancemarketing tips from Boston Private, and blogging with WordPressYou can read the start of my post about "6 tips to keep your compliance officers happy" below.

I've been writing and editing for clients on topics such as the SEC's Regulation Best Interest (as you might imagine, it's a hot topic), financial planning for expatriates, the SECURE Act, cybersecurity, and the current environment for investments.

Best wishes,
Susan
 
   Improve
6 tips to keep your compliance officers happy
How can I work with my firm's compliance officers?  

That was the most frequent question I heard when I spoke on "How to Write Investment Commentary People Will Read" to the CFA Society Atlanta earlier this year. At the time, I could only answer verbally and suggest that the questioners flip the perspective of my post on " 7 ways Compliance can work with investment writers for their mutual success." That's why, in this post, I focus on how marketers and advisors can build constructive working relationships with the compliance professionals at their firms.  

I'll focus on investment marketing compliance in this post. However, if you're a financial advisor, you can tweak my suggestions to fit your situation.

1. Create a compliance checklist 
Checklists are a great tool for the writing process, as I've discussed in "5 proofreading tips for quarterly investment reports," "Investment commentary numbers: How to get them right," and Financial Blogging, which includes several checklists. They help with compliance requirements, too. 

If you've been submitting pieces for compliance approval for a while, you probably have an idea of what triggers a negative reaction. For example:
  • Promissory language---I know you won't guarantee results, but compliance officers are sensitive to gradations of language. List examples of what sets them off, as well as the language that they offer as solutions. Here are some examples provided by financial writer Susan Trammell: (red flag) The fund enables you to invest in high-quality convertibles vs. the fund offers the opportunity to invest in high-quality convertibles; (red flag) growth stocks have routinely outperformed value stocks over the past decade vs. growth stocks have historically outperformed value stocks over the past decade; (red flag) robo investing will transform the investment landscape vs. robo investing is likely to transform the investment landscape; (red flag) populist sentiment will hammer the FANG stocks vs. populist sentiment could put the brakes on high-flying social media companies.
  • Mentions of specific investments, especially specific products, and their performance---You may wish to avoid mentioning specific investments unless absolutely necessary. These topics typically require disclosures. Especially for mutual funds, the disclosures can be long and require quarterly updating. Instead, as Susan Trammell suggests, "find a way to help your audience understand your meaning without mentioning brands. For example, you might refer to the leading smartphone innovators, the largest online retailers, cash-strapped clean energy car manufacturers, or pioneering ride-hailing companies. Your readers will figure it out." 
  • Cherry-picking---For example, compliance doesn't want you to discuss only your stock picks that are doing well, or to vary the periods of performance (or the benchmarks) in your quarterly performance tables to show only those that are favorable to your firm's performance. Familiarity with the CFA Institute's Global Investment Performance Standards (GIPSĀ®) can help you to get compliance on your side. (The CFA Institute offers an annual educational GIPS conference. The 2019 GIPS conference will be held Sept. 11-12 in Scottsdale, Arizona.) 
  • Testimonials---these are forbidden to investment professionals who are regulated by the SEC. Susan Trammell suggests some workarounds, saying "You might point out that most of your new customers come from client referrals, that you have many second- and even third-generation investors, or that the average tenure of your client relationship is so many years. Just be honest with your stats, and be sure to have the data to support them!" 
On the positive side, you can list the rules and language that satisfy compliance requirements. For example: 
  • Nonpromissory language---Sometimes referred to as "weasel words" because they sap the strength of your statements, these phrases are necessary to avoid misleading clients. They include phrases such as "We believe," "I think," "it appears," and "historically" (in phrases such as "Historically, small-cap stocks have outperformed large-cap stocks over the long run"). 
  • Disclosures---Some boilerplate disclosures can be used as is, regardless of when your writing is distributed. Others, such as assets under management and performance, must be updated quarterly. You may find it useful to keep the text for unchanging disclosures in your checklist so you can simply copy-paste it. For more complex, changeable disclosures, make a note of the source you'll contact for current information. As a complement to your checklist, you can save fixed disclosures and placeholders for period-specific data elements in your document templates. 
  • Documentation---Develop a sense of the kind of facts for which you'll need to provide backup. You may need to footnote the information. Or, it may be enough to have the source documented in case the regulators have questions. In my days on the staff of a large asset manager, I filled file cabinets with documentation. I imagine that most of this information is saved electronically these days. Make sure you know how to retrieve the information. 
  • Information that helps you be accurate---As I discussed in "Investment commentary numbers: How to get them right," when you're not accurate, you undermine your credibility, embarrass yourself, and upset your compliance department. Your compliance officers appreciate accuracy. 
Your checklist can note the guidelines for proper sourcing of exhibits. You can also remind yourself to check that you're referring to the current quarter in your commentary. This is especially important if you start your draft by updating the previous quarter's commentary. On a related note, observe your firm's style guidelines---if they exist---(or create your own style guidelines). 

In addition to helping you with compliance, a checklist can ease your workload. For example, if you're a busy portfolio manager, you can ask your assistant to review your draft against the checklist. Even if you're working alone, it's less taxing to check a list than to try to recall the important guidelines on your own. Checklists lessen the load on your brain. 

A good way to expand your list---and help your colleagues---is to ask them for their input. They may know nuances that you don't. On the other hand, by sharing your checklist with them, you may save them from mistakes that will slow compliance approval of their writing.

2. Meet with a compliance officer
One way to build a partnership with your compliance officer is to schedule a meeting to discuss guidelines for the kind of pieces that you write most regularly. Do this when there is no pressing deadline or quarter-end crunch in the way. I think they'll be willing to spend this quality time with you. Your compliance officer wants you to succeed at your job. After all, your marketing and client retention efforts help to pay their salary.  

What can you discuss with them? If you've completed your compliance checklist, you can share it with the compliance officer (consider sending it in advance). You can tell them the rules and guidelines you seek to follow and ask them if there are others they wish to incorporate (or want to include). 

Learn how your compliance officers want to work with you. For example, do they prefer to see a first draft in some cases, but the final draft in others? It's also important to ask what kind of lead time compliance needs to review your writing. In addition, are there steps you can take to make it easier to review your work and to speed up review when necessary? You can also ask them about my suggestion #3. 

A colleague says:

I'm a huge proponent of building a relationship with compliance. Depending on how the firm is set up, compliance officers generally interpret the law and consult with the firm's attorneys. Compliance officers who trust and respect you can act as an advocate. Treat them poorly and see what happens. They hold all the cards.  

The same colleague suggests that you meet first with compliance, and then compile your checklist. I can see how that might be ideal. However, access to compliance isn't always easy, especially if you're a junior employee. There's a lot that you can figure out on your own, especially as you see how compliance responds to your content.

3. Ask for training in marketing compliance
If you work for a large firm, your employer may have training available for you, possibly as part of its ethics training. When I was an "access person" as a contractor for a large U.S. investment manager, I had to take annual computerized training that touched on marketing topics.  

If your firm lacks a prepared training program, you can still ask your compliance officer to gather the relevant employees for a discussion of compliance. Alternatively, suggest hiring an industry compliance consultant to come on-site to conduct a marketing compliance training session. Some can even use your firm's own materials in their presentation, as NRS did for a colleague. It will probably help if you identify your topics of interest in advance. Your firm's compliance professionals will probably have ideas of their own. 

Perhaps the trainer can show a before-and-after version of a marketing piece, explaining why changes were made to satisfy compliance. In my earlier post on marketing compliance, I suggested that compliance officers create a three-column table consisting of  

1. Example 
2. What's wrong with the example---and why 
3. A rewritten example that works---and why 

While this might be too much for a PowerPoint slide, it could be great as a reference guide that reinforces in-person training.

4. Identify useful resources
 


Morearticles
Visit my blog!

Looking for more practical tips for your marketing and writing?  Visit my blog  to read my latest posts!

" Some people can write about anything---investments, squirrels or design--- and make it interesting.. ." 


Photo Credit: Dave Dugdale via Compfight cc
 
Weekly Tips

Would you like to receive a weekly tip that would help to improve your writing or marketing skills?

Add my Weekly Tip to your subscription. You can update your subscription choices in the "Email Lists" section near the bottom of the page.

The  Weekly Tips' content doesn't overlap with this monthly newsletter.
 
INVESTMENT COMMENTARY
Attract more clients, prospects, and referral sources by improving your investment commentary with four pages of the best tips from the InvestmentWriting.com blog.

Tips include how to organize your thoughts, edit for the "big picture," edit line by line, and get more mileage out of your commentary.

Available in PDF format for only $9.99. 


BOOST YOUR BLOGGING NOW!
Financial Blogging book cover
Financial Blogging: How to Write Powerful Posts That Attract Clients is available for purchase as a PDF ($39) or a paperback ($49, affiliate link). 

Affiliate Link
Hire Susan to speak
Could members of your organization benefit from learning to write better? Hire Susan to present on " How to Write Investment Commentary People Will Read ," " Writing Effective Emails ," or a topic customized for your company.

Contact us: (617) 969-4509
See what's happening on my social sites
Like us on Facebook    Follow us on Twitter    View our profile on LinkedIn