Sue Cosby, senior director of Lifesaving Centers at Best Friends Animal Society, talks candidly about adoption protocols that are in serious need of a makeover. In this essay, she explains how her approach to adoptions has evolved and why embracing new ways of doing business is so important to the animals in our care. She writes, "Our mantra in this field is that we want people to save lives by adopting, not shopping, and we want all adopted animals to be in loving homes. So why do so many of us still make the adoption process about as much fun as doing your taxes or going in for a root canal?" It's a fair question.