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Hi there,
Join us on Thursday, November 16th at 1:00 PM ET | 10 AM PT for an exclusive fireside chat that will uncover the secrets of how several companies have transformed their contact center's quality assurance from basic to extraordinary. Hosted by Matt Peloso, VP of Global Sales at Level AI, and Samantha Nelson, VP of Contact Center at Telarus, this insightful fireside promises to be a game-changer for contact center professionals looking to scale while building QA efficiencies.
Samantha Nelson will share her extensive expertise, insights, and real-world experiences in working with the full gamete of modern enterprises (small businesses to the Fortune 500s).
Key Discussion Points:
- The Evolution of Quality Assurance: From foundational principles to cutting-edge technology strategies, including generative AI
- Unlocking Efficiency: How technology and data analytics can supercharge your QA efforts in contact centers
- Customer-Centric QA: Shaping your approach to align with evolving customer expectations
- Real-World Success Stories: Case studies and practical examples of QA transformations
Register today to reserve your spot!
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