From West Point to 28-year Army Career, Now Director of Strategic Partnership for USAA: Meet Kevin Capra
November is National Veterans and Military Families Month—a time to honor the service, sacrifice, and strength of those who have worn the uniform and the loved ones who stand beside them. Few understand this balance of duty and devotion better than Kevin Capra, whose 28-year Army career and continued service through his work at USAA reflect a lifelong commitment to supporting the military community. From leading Soldiers in combat to advocating for military families at home, Kevin embodies the spirit of service that defines this month—a reminder that behind every uniform is a network of families whose resilience and love make our nation stronger.
Tell us about your personal journey.
I have loved being part of a team since I was six. Whether on the lacrosse field, in the classroom, or on the battlefield, trust, teamwork, and growth have always guided me. Playing lacrosse through college taught me character, commitment, accountability, and grit. I attended West Point with no intention of making the Army a career, but after the attacks on September 11, 2001, everything changed. My unit deployed to Kuwait in 2002 and was part of the initial invasion of Iraq. That experience transformed my sense of duty from a job into a calling.
After more than 28 years in the Army, I transitioned to teaching high school and coaching lacrosse in Georgetown, Texas. Eventually, I joined USAA, where I now work to positively impact the lives of military families through policy and advocacy. Across every chapter, I’ve sought purpose, people, and values that align with service and impact—something greater than self.
What pivotal experiences shaped your current path?
The first of my three deployments to Iraq in 2003 was a defining moment in my life. I experienced firsthand the power of teamwork, accountability, and sacrifice. The shared dangers and hardships, and the bonds I built with fellow Soldiers during those challenging times remain strong to this day. That period in my career revealed the importance of mutual trust, love, and the willingness to sacrifice that Soldiers and their families demonstrate for one another.
Later, in senior leadership roles, I saw both the rewards and the challenges of military life. I experienced meaningful work with purpose, but also the strain placed on families—spouse employment, caregiving burdens, food insecurity, and mental health challenges.
When I transitioned out of the Army, I committed to continue serving. Teaching and coaching gave me that sense of purpose, and when the opportunity at USAA arose, I seized the chance to give back to the community that had given so much to my family and me. That transition marked the beginning of my work in advocacy and strategy.
What are the most valuable lessons you have learned through your work?
The most important lessons I have learned are about relationships, mentorship, and purpose. Strong relationships built on trust are the foundation of any successful team or initiative. I have been fortunate to have incredible mentors—teachers, coaches, and military leaders—who invested their time and efforts in me. Now, I strive to do the same for others.
I believe in a mentor mindset, not a gatekeeper mindset. Once an individual is in a position of leadership and is able to help others, I feel they have responsibility to lift them up. I have also learned that real change is driven by relationships and shared purpose, not solely by policy or position.
What drives your desire to contribute and make a difference?
I have always found joy and fulfillment in being part of something greater than myself. Whether on the lacrosse field, in the Army, the classroom, or now at USAA, I have consistently sought out teams with a mission. I believe that the key to happiness is doing meaningful work with people who care deeply about their purpose.
On Veterans Day, USAA launched the Honor Through Action campaign, which leverages the power of USAA’s brand and voice to confront the most pressing challenges facing the military community. I am fortunate to be part of an organization that places people above profits and remains committed to improving the lives of military service members, families, veterans, and caregivers. That mission continues to motivate me every day and reflects my personal belief that service is not a moment, but a lifelong commitment.
What are your highest hopes for democracy to unite, uplift, and inspire?
I believe democracy is the greatest force for good in the world. It protects individual liberty, holds leaders accountable, and ensures fundamental rights and freedoms. Democracy promotes the peaceful transfer of power, encourages civic engagement, and fosters service to others.
In a time of division, democracy reminds us of our shared responsibility to one another and our ability to come together around common values and purpose.
How can GlobalMindED support leaders like yourself in achieving your goals and advancing your aspirations?
GlobalMindED can play a vital role by connecting students with strong mentors, coaches, and teachers who can help them succeed in their careers. By expanding networks and exposing students to new opportunities and experiences, we can build a more inclusive and empowered talent pipeline.
That kind of support doesn’t just help individuals. It strengthens communities and creates a ripple effect of leadership and service.
Contact Kevin Capra
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