Moving Forward

Happy May – I hope this finds you well. As with April, what a time this is. We are seeing the unfolding of “new” right in front of us – springtime, way of life, economy, etc. 

The two thoughts that I was having last month – curiosity and traction, not distraction – continue to be at the forefront of my thinking. You and I cannot do anything about the crisis other than how we lead and act during it. Being curious and gaining traction to get better continue to sound a whole lot more fun to me than fretting and be distracted in this crisis.

Curiosity and gaining traction have been a discussion at the forefront for KEA Advisors as well. The question of “what can we do for our customers in this environment” is always at the top of our agenda.   Continue reading...

Webinar: Get Out of Your Fixed Ops Box

The volume indicators show definite downward trends, however, with any data set, we see outliers. Some dealerships just aren’t suffering as severely as others. 

Are there decisions or choices dealerships are making that impact their fixed operations performance during this time? How do you influence your parts and service volumes? Are you measuring the right things?

As Fixed Ops Managers, your job is simplified to two main goals:

If you’re approaching Fixed Ops the way you were in January, you’ll have a hard time succeeding in this environment. How do you empathize with your customers’ needs while proactively providing for them? Join the discussion with Keith Ely, Mark Martincic, Gary Weisbaum, and Amber Kelzer to understand your influence on Fixed Ops volumes. 

When? Wednesday May 13, 2020 12:00pm CT - 12:30pm CT

Do you know what the trend in your Volume Indicators currently is? Which Influencing factors are you seeing and feeling within your dealership? Our 2020 Volume indicators are updated weekly. Click here to read more and see our Parts and Service Volume Indicators.