Key metrics such as the number of donors, the number of gifts, donor retention percentage, and acquisition costs are always at the forefront of annual giving officer's minds. When driving growth with new donors, specifically donors that gave their first gift during the pandemic, GG+A suggests flagging these donors in your database with a solicitation code such as "COVID-19 donor." It's possible that these donors will not look or act the same as your other donors. These flags will help you quickly understand what kind of donor they are and help you craft messaging. GG+A suggests that after thanking these donors for their initial gift, send them a second appeal consistent with what the donor contributed to initially (for example, COVID relief.) Following that, an annual giving officer should send a newsletter-type mailing to the donor exposing them to the other types of work your organization does.