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nhsManagers.net

28th October 2025

Exclusive; click here for podcast with Sir Jim Mackey CEO NHS England


News and comment from

Roy Lilley



Future...

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Short on time? Get yer ears-on and listen to Roy Lilley read this morning's eLetter... free!

No one plans to fail, they just fail to plan.


If you ask me, big chunks of the NHS are in free-fall simply because there is no plan.  


The 8.5yr plan (undeliverable), the workforce plan (parked), the redundancy plan (non existent)…


… so, it is with a good deal of cheer that we should welcome the arrival of the Medium Term Planning Framework


A good old-fashioned bit of proper planning. If it could speak I think it would have a Geordie accent… if you know what I mean.


I have ploughed through it so you don’t have to. I think there are eight important points. Here goes:


1. Are the performance trajectories realistic?


The framework sets demanding recovery targets across almost every major access measure by 2028/29:


  • 92% of patients treated within 18 weeks
  • 85% for the 62-day cancer standard
  • 1% or less waiting over six weeks for a diagnostic test
  • 85% seen within four hours in A&E
  • 18-minute Category 2 ambulance average


With the exception of the ambulance targets that I do think are likely to be achieved, these represent dramatic gains in a system still battling the daily limitations we all know about.


The NHS history books tell us the danger is; steep trajectories encourage gaming, creative accounting, or demoralisation rather than sustainable reform.


2. Tight financial and productivity squeeze


All ICBs and trusts must achieve break-even or surplus positions while delivering 2% annual productivity gains. With no deficit support.


Ouch! 


In a high-inflation environment, this is near-impossible. Efficiency targets on this scale risk cutting into quality or frontline provision.


A ‘fairer funding distribution’ is promised but there’s no formula. Uncertainty is the enemy of planning.


3. Multi-year planning versus central control


A major rhetorical shift from annual planning cycles to three to five-year system plans. 


Gordon Brown did this and it worked, it creates certainty. 


More autonomy for local leaders. Milburn pushed an earned autonomy schtick 20 years ago and it ended up with mid-Staffs. 


Genuine local autonomy depends on central behaviour. The framework is vague on what rules, approvals, or reporting will actually be removed. Forget it.


4. Digital-by-default and NHS App ambitions


By 2028/29, 95% of appointments after triage are expected to be available through the NHS App...


... which will become the patient’s 'primary portal’.



Including two-way messaging with patients on waiting lists, a virtual ‘NHS Online’ service linking GPs to an ‘online hospital’. 


Risks;


  • Sit in a GPs waiting room and watch the people come in. A lot ‘just can’t do’ the technology thing. They’re not old, or stupid. They just can’t cope.
  • For many their concept of personal services for intimate issues makes the App incongruous and perhaps anathema... meaning the risk of...
  • Over reliance on digital uptake across a digitally divided population
  • Integration headaches across incompatible systems
  • Hype-to-delivery-gap if expectations outpace capability


The App strategy could be transformative… or not… dunno.


5. Hospitals still dominate despite community rhetoric


Although the plan repeats the mantra of ‘care closer to home,’ the measurable priorities all centre on acute-sector constitutional standards.


Resources and leadership attention will inevitably follow what’s counted.


Expect community and preventive services to be crowded out by the gravitational pull of hospital performance management.


6. Mental health protection quietly omitted


The Mental Health Investment Standard, important because it guarantees spending growth at least in line with overall NHS growth... where is it? Dunno. 


In an era of tight finances, the absence of a clear safeguard leaves mental health budgets exposed to acute-sector pressures.


Politically, this omission will become a flashpoint if waiting-times or crisis-care deteriorate and related benefit payments continue to rise.


7. Culture change… collaboration under stress


The framework calls for ICBs, providers and local authorities to ‘deliver change together.’.. 


... yet current system relationships are strained by funding inequity, workforce shortages, a threat of job losses and target pressure.


True collaboration takes trust, time and shared incentives. 


Mandating joint working from the centre risks performative compliance rather than genuine integration… add to that new contracting models scheduled for November… I’m not sure.


8. Data, workforce and realism gap


All ambitions rest on two fragile pillars… reliable data and a sustainable workforce. 


The framework assumes both will improve, yet the workforce plan remains only partially implemented and digital infrastructure clunky and uneven. 


Will the plan deliver? Is it plausible? Can it be done? Probably, maybe, perhaps. Dunno.


But I do know...


... it'll take a warrior-leader to deliver an ambitious organisation for the future...


...but that leader would do well to be a worried-leader; doing it with people who have been shown so little respect…


… and who, themselves are worrying about their own future.  

EXCLUSIVE PODCAST

Sir Jim Mackey

Chief Executive NHS England

In conversation with

Niall Dickson & Roy Lilley

For all the previous

In the Loop

podcasts with

Dame Jennifer Dixon

Lord Darzi

Professor Tas Qureshi

Dr Penny Dash, chair NHSE

Richard Meddings,

former chair NHSE,

Sir Jeremy Hunt,

Sir Andrew Dilnot,

Paul Johnson IFS

CLICK HERE


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Dr Paul Lambden


Standards Under Threat


'... Twentieth century medicine is gradually being replaced by medicine-lite, with longer waits for appointments, more telephone consultations, cessation of home visits, fewer patients seen face-to-face each day and more delegation...' 


News and Other Stuff

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>> NHSE has stepped up its campaign to get trusts and integrated care boards to use the national Federated Data Platform, sparking further concerns from technology leaders that the centre is overriding the wishes of local organisations - this goes to the heart of 'is this a national health service' or a loose federation of the unwilling.

>> IHOs are ”not a new organisational form” but a “contract-based delivery method”  - Milburn is back... more contracts, more compliance, more wasted money.

>> Is it true - hangovers get worse as we age?

A comprehensive investigation of the nine 'never do this' catastrophic mistakes in paediatric capacity planning. 

This is about the Confed and Providers waking up. They are near merging so they have to deliver identical press releases. Childish really. They should just get on and do it and save everyone a lot of money. As for the actual content... no one is likely to take a blind bit of notice.







This is what I'm hearing, unless you know different. In which case, tell me, in confidence

__________


>> I'm hearing - Baroness Casey, last week, met with carers and care-centre workers as she visited Newcastle as part of her Independent Commission into Adult Social Care... I hadn't realised this was underway? I thought she was busy sorting out Whitehall, the world and the price of chips... and migration.

More News

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>> Ex-credit controller admitted fraud - at Guy’s and St Thomas’ Foundation Trust.

>> Adult social care activity report, England - 2024 to 2025.

>> Another year, another leak - is a deteriorating NHS estate now a feature of national policy?

>> Pharmacy stands ready to provide a reimagined front door to the NHS - then they'd better start training them to diagnose and prescribe.

Walk with us...


Trek from the Black Country to Birmingham... Joan and Ofrah, two senior nurses, walking on Saturday, 8 November 2025, to raise funds and awareness for children in Gaza and those now receiving life-saving care here in the UK.

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