Do you have features you'd like to see us add to BroadHub? Let our GLDS "elves" know and, if you've been good, they might build it! The GLDS Wish List is available online 24x365 allowing users to submit feature requests and to weigh in on items others have submitted, ensuring we're building the product our customers need to continue to be successful. Click here to replay our webinar where we introduce you to the platform, show you how to submit requests, and how to weigh in on our future development efforts. Password for the video is: 8020rule!
Features include:
Submit ideas for future BroadHub or SuperController development
Review ideas other customers have submitted
Vote on the ideas you're most interested in
Check on the status of ideas and see what's planned for future releases
You'll find the GLDS Wish List within the GLDS Support Portal. Don't have a login for the Support Portal? Request credentials here and start adding your ideas today!
REMINDER: BroadHub Upgrade Blackout Dates
We wanted to remind everyone about the upcoming holiday blackout dates for upgrades; during this time operators should avoid performing software upgrades.
December 23rd, 2020 - January 3rd, 2021(Christmas and New Year's Holidays)
While GLDS will continue to offer standard Technical Support during the blackout periods, software upgrades sometimes require additional resources which may not be available. Customers who choose to upgrade during these periods, and require assistance from GLDS, will likely be asked to roll back to the previous software version and try again outside the blackout periods.
Please share this notification with any relevant personnel within your company. If you have any questions concerning these dates please contact support@glds.com
Couldn't Have Said It Better
We love hearing from our customers, especially when they have things like this to say...
"My thanks to James for an outstanding upgrade to our Truth In Billing BroadHub version this week. He is professional, always prepared and willing to answer all questions and address our concerns. In fact, this was our second successful cutover working with James. It is always a pleasure to work with him."
Vicki Casey, Customer Care Team TDS
Did you know? Use the Report Validator prior to upgrades
Do you create custom reports, or use cloned versions of GLDS "Certified" reports? If so, we recommend that operators utilize the available BroadHub Report Validator prior to all version upgrades.
The Report Validator is a utility that confirms all reports will work in a newer version of BroadHub. The utility can be used on a database backup before performing a full system upgrade. In addition, this stand-alone utility will report errors which helps operators understand how to fix a report that fails validation. The validator is available in the root directory of each local BroadHub application folder.
"GLDS Certified Reports", as opposed to operator custom reports or cloned reports, are guaranteed to work from version to version within BroadHub. Once an operator clones and customizes a report, that new report may or may not work in a newer version of BroadHub. Operators can use the validator to determine which reports must be fixed prior to upgrade.
BroadHub 101 Certification Training - Still Online (temporarily)
Become your company's billing and customer management systems expert.
In response to the ongoing Covid-19 situation GLDS has moved our popular BroadHub 101 Certification training course online. Usually held monthly at our GLDS headquarters in Carlsbad, CA, training courses are now be held only quarterly in an online format. The next scheduled class is January 11-15 and slots are filling fast. Register now.
If you'd like further details on this class, and others we offer, please visit our training page.
Find Us On
Within the US & Canada: 800.882.7950 | International: +1 760.602.1900 Technical Support: 800.444.0363 | Email: sales@glds.com
