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Current Versions

BroadHub 
SuperController  
2.5.34.2
3.22.2.0 
October



12-16







 
BAM! will be back in 2021 - Save the Date
Quite the year we're having, right? Last week, we made the tough decision to cancel BAM!20 and are instead turning our sights on building an even better event for 2021.

Are you new to BAM!? GLDS relies on ideas and input from our customers as we shape our products, ensuring they continue to help you drive revenues and cut costs.  BAM! is always a big part of that process and addresses three primary goals.

-  Get up to speed on what we've added to the platform over the last year, and understand what we have planned in the coming year.

-  Make connections with a significant amount of one-on-one time with GLDS team members, integration partners and with others in the industry who are facing the same challenges you face.

-  Get educated with in-depth, hands on training that helps you maximize efficiencies and embrace revenue opportunities within your organization and our industry.

We are excited to announce that we expect to hold BAM!21 on May 3-6, 2021 at the Westin Carlsbad Resort and Spa.  Stay tuned for registration details, and an updated BAM! website, coming very soon.
Television Viewer Protection Act - Webinar Replay
Do you offer multichannel video service within the United States?  If so, you're obligated to comply with a new consumer protection law  going into effect December 23rd 2020.

Designed to promote billing transparency, multichannel video service providers within the United States will soon be required to communicate differently with their customers, to send email notifications when welcoming new customers or changing customer relationships, and to change the layout of their ebills so as to present data in a way that's consistent with the legislation.
To prepare for these changes, GLDS has been working with both operators, and with the American Communications Association (ACA). We're working through changes to BroadHub which will require more than 100 operators to upgrade BroadHub to a new version, beginning in September.

If 
y ou missed our live Television Viewer Protection Act Webinar please visit this LINK to view a replay of the broadcast.  The passcode is:  4l=FQ9t5   (Please note the presentation starts at the 10:00 minute mark of the recording)
Have a new idea for BroadHub? Try the New GLDS Wish List  
We're excited to roll out our new  GLDS Wish List that's available online 24x365 allowing users to submit feature requests and to weigh in on items others have submitted ensuring we're building the product our customers need.  We're hosting a webinar on August 11 th where we'll take you through the platform, show you how to submit requests, and how to weigh in on our future development efforts. Register for the webinar  here .
Features include: 
  • Submit ideas for future BroadHub or SuperController development
  • Review ideas other customers have submitted
  • Vote on the ideas you're most interested in
  • Check on the status of which ideas are the most popular and planned for future releases

Don't have a login for the Support Portal?  Request credentials  here and start adding your ideas today!
Credit Card Tokenization - Minimize Exposure  
Beginning with BroadHub 2.0.12.1, (a long time ago) GLDS introduced the ability to replace a credit card stored in your system with a token-based representation of that credit card. Why? The use of a token minimizes the exposure to credit card theft by removing the card from your BroadHub system altogether. By removing the credit card, you significantly reduce the chance a credit card number will be misused.

If you'd like further details on this enhancement, contact us today and learn how GLDS can help you safeguard your sensitive cardholder data.
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Thanks from the GLDS team

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