We are excited to introduce Jim Sheehy who has joined our team as the Manager of Technical Support and Implementations. Jim brings with him more the 17 years' experience in broadband technical support management at both Cox and Time Warner.
He'll be filling the shoes of Sandi Kruger who has transitioned into a role as Implementation Specialist and Technical Sales Consultant. We can't thank Sandi enough for her help in guiding the Support and Implementations team over the last several years. Her new Implementations role couldn't have come at a better time as we bring on more new customers now than at any other time in recent history.
Thanks again Sandi and welcome to the team Jim!
BroadHub 2.5.33 now available for General Release
Have you been waiting on BroadHub Sales availability? With the release of BroadHub 2.5.33 the wait is over. BroadHub Sales allows you to empower your field sales force with a web portal that allows them to go door-to-door with all you have to offer. Sell, register and schedule new business in real-time.
Additional Key New Features in BroadHub 2.5.33 include:
MyBroadbandMarket Enhancements
Job Scheduler Recurrence Schemas
Bill Form Fee Automation
FCC Form 477 Reporting
Officially PA-DSS compliant for PCI use
Firebird v3.0 support
If you'd like more information on these new modules or enhancements click here and we'll send you details.
Did you know you have Control of MyBroadbandAccount
Does your company use our web-based self-care solution, MyBroadbandAccount (MBA)? Do you ever need to make quick changes to your MBA portal? Maybe change a footer, change labels, or even move menu items? You've got the power to make those, and more, changes yourself.
If you're in charge of your company's web presence, then the MyBroadbandAccount Admin page can allow you to make various changes to what your subscribers see...on your own, without the need to request the changes from GLDS support. You can:
Update your Customer Support phone number
Change your MBA home page Title message
Change various financial options
and many more options...
Click here to find out more and request login credentials. Our support team will reach out and help you get started.
More and more operators are making the move to MyBroadbandMarket and providing customers with online real-time, house-specific product availability, and pricing. With MBM operators can even offer customers the ability to schedule their installation based on available resources managed within BroadHub.
With MyBroadbandMarket your prospective customers can view available product bundles, or create their own dynamically from an unlimited number of voice, video and Internet options, all while shopping on their schedule, 24×365. Reduce phone calls from window-shoppers, and yet give your website visitors all the tools they need to make decisions.
