Employee Newsletter | June 2019
IN THIS ISSUE
SPECIAL THIS MONTH

Occupational Therapy Club
Fun Facts - Billing Department
Building an Inclusive Health Center
Feel-Good Photo Ops
Nipping 'Reply All' in the Bud
IN EVERY ISSUE

New Employees
Mark Your Calendar
Pass it On (Referrals)
Service Excellence: Can-Do Attitude
Work Anniversaries
Current Job Openings

Welcome, New Employees
We welcome our latest group of new hires to the Greater Seacoast Community Health family. Take some time to see who you might run into and remember to introduce yourself and welcome your new teammates. 
Jess Hurlburt , Recovery-Friendly Workplace Coordinator
Christine Kay
OB Nurse @ Goodwin
Cindy Kenne
Family Center Program Assistant
@ Families First
Mandy Lancaster
Parent Educator
@ Families First & Goodwin
Brooke Morgan
MA @ Goodwin


Lisa April
Pharmacy Tech @ Goodwin
New Occupational Therapy Club
Taylor Hall , a UNH student working on her master’s in Occupational Therapy, has teamed up with Goodwin to create the Healthy Hobbies Occupational Therapy Club. Occupational Therapy (OT) utilizes the therapeutic aspects of daily activities to help people who are experiencing illness, injury, or disability get back to doing the things they want and need to do. The Healthy Hobbies Club is for any adult wanting to include more social and creative activities in their daily lives. “As adults, it is easy to forget to include fun things for ourselves or even find the time beyond work, family, and social lives,” says Taylor. “The HHC is a convenient weekly social club where adults can come to Goodwin to channel their inner artists and explore their creative side by participating in hands-on creative activities such as painting, cooking and woodworking." The club meets Monday afternoons at Goodwin - details at button below and in the Pass it On section of this newsletter.
Feel-Good Photo Ops
Scenes from our donor appreciation party on June 12: CEO Janet Laatsch with four of our Board members; Behavioral Health Services Manager Karen Frarie and Primary Care Physician
Eden Beams speaking to the crowd (thank you, Karen and Eden!); and Elizabeth Clemence
and Paula Place of the Development Department, working the door.
Greater Seacoast employees gathered for Portsmouth Pride on Saturday, June 22.
With help from this great bunch of volunteers, our 10th annual Fathers Day 5k raised $62,000!
Building an Inclusive Health Center
In March, Greater Seacoast Community Health launched its Inclusivity Committee with the intention of creating a more welcoming environment for LGBTQIA + staff, patients and community members. (The LGBTQIA+ acronym is explained here.) After staff members recognized that the LGBTQIA+ community faces health and social disparities, a group of interested employees was convened with the goal of declaring Greater Seacoast Community Health an inclusive health organization.
You may wonder what an inclusive health center looks like . It’s more than flying a rainbow flag. Here are some of the ways we are making Greater Seacoast Community Health more inclusive:
- Hosting ACLU Trans Identities trainings for staff
- Tabling at Pride events
- Creating LGBTQIA+ web pages and resources
- Editing brochures and media to use more inclusive language
Interested in getting involved? Have questions?
There are some simple steps you can take build a more inclusive health center:
- Take a moment to read over some introductory brochures:
- Take a look at Goodwin's LGBTQIA+ web page to learn more about the important services available to this population.
The Inclusivity Committee held a dessert buffet and Trans Identities training
on June 19 at Goodwin.
Fun Facts Game
Meet the Billing Team
See if you can match the facts listed below with the member of the Billing Department! (You can also learn about department roles and contact info in last month's newsletter .)


Billing Department Fun Facts
a. I’m a Georgia girl who loves her southern beaches.  
b. I helped in the construction of a Manchester home destroyed by the 'Mother's Day Flood' with the show Extreme Makeover Home Edition. Met the cast and got a signed hard hat!
c. I have my motorcycle license and love to ride. I also love scuba diving.  
d. I live in the north country, where my husband and I enjoy many activities such as snowmobiling, kayaking, fishing and, most of all, critter cruising.
e. I am working on getting my website working to show my photography and poetry.
f. Went ziplining in the Smokey Mountains of Tennessee with my grandchild. 
g. I saw the Grateful Dead live the day after graduating high school. Also, my husband is from Africa and we met online.
h. Got married in Hawaii, parasailed in Florida, and I really want to skydive!
i. On the weekends, I pretend I'm Batman.  
Find the answers at the bottom of the newsletter!
Meanwhile, below you can see photos, names, and titles of Billing team members.
Top photo (left to right): Kim Garca (Billing Manager), Diana Bistyga (Medical Biller), Cindy Hackett (Medical Biller), Angela Quartararo (Medical Biller), Deb Sbrizza (Medical Biller), Lisa Hester (Medical Biller), Erica Rourke (Dental Biller). Bottom photos: Elizabeth Carmer (Administrative Assistant, left) and Cheryl Fogarty (Medical Biller).
Nipping “Reply All” in the Bud
“Reply All” can be handy when you need to have a group conversation by email. But many times, it is overused and results in unnecessarily cluttered inboxes (not to mention, sometimes, embarrassment). If you are starting an email thread to a large group of people and don't intend to start a group conversation, you can shut this down before it starts by putting the addresses in the Bcc (blind copy) line rather than the To or Cc line. This way, when people reply to you they will not accidentally “Reply All.” And if you are replying to a group email, choose Reply rather than Reply All unless you really need the entire group to see your answer.
Mark Your Calendar
SOS Family Fun Day
Sunday, June 30 from 12:30-2:30
@ Henry Law Park in Dover
Spend the day outside with SOS Recovery, soaking up the sun and connecting with friends and families in the recovery community. Drinks and food provided.

Trauma-Informed Care Training
Building on a Culture of Dignity and Respect
Thursday, July 11, 12-1 pm @ Families First
Wednesday, July 17, 12:30-1:30 @ Goodwin
Contact: Margie Wachtel
A lunch-and-learn (brown-bag) covering what trauma-informed care means to the client, the organization and, most importantly, why it's important for individual job positions at GSCH. You’ll also hear about the monthly Trauma-Informed Care Community of Practice that will launch in August. All interested GSCH staff are encouraged to attend – this is not just for direct-service staff!   Please check with your supervisor about options for flexing your schedule if necessary. Advance signup (below) is helpful but not required.  
Pass It On
Please Refer Your Clients to these GSCH Programs
Healthy Hobbies Occupational Therapy Club
Open to: GSCH patients 18+
Mondays, 2-4pm @ Goodwin
Contact: Taylor Hall by email or at 603.749.2346 x2306
Patients are invited to “channel your inner artist and explore your social side while developing new skills.” All materials are provided, and no experience is required. Activities include painting, woodworking, coloring/drawing, cooking, knitting and crocheting and string art. flyer

Two Parenting Book Groups
Open to: Parents, other caregivers, GSCH staff
·        No Bad Kids , Thursdays, July 11- August 22 @ Goodwin info/signup
·        No-Drama Discipline , Tuesdays, July 2 – August 13 @ Families First info/signup
Contact: Patrice Baker
Patrice Baker, our Parent Education Coordinator, will lead discussions of two important parenting books this summer: No-Drama Discipline  by Dan Siegel and Tina Payne Bryson, and No Bad Kids , by Janet Lansbury. Participants are invited to read a section of the book each week, but reading is not required in order to attend. Groups will connect important points in the chapter with real-life situations.

Other Parent and Family Programs
Open to: All parents, grandparents, guardians and children
Weekday mornings and evenings
In Portsmouth, Somersworth, Seabrook, Epping and Exeter
Contact: Family Center at Families First (603-422-8209) or calendar button below
Coming Up (in addition to the book groups): How to Help Your Screaming Toddler … Progress, Not Perfection … The Power of Positivity. Plus: playgroups for parents and young kids (in Portsmouth, Somersworth, Epping and Exeter), Relative Caregiver support groups, and more.
Follow the links below for complete GSCH program listings

Service Excellence Reminder:
A 'Can-do' Attitude
Even when you can't give a customer what they want in the moment, telling them what you CAN do will go a long way toward building loyalty and turning "unacceptable dissatisfaction" to "acceptable dissatisfaction." Click the button to read tips on how to maintain a ‘Can-do’ attitude at work. This attitude can improve workflow and lead to better patient perception! 
June Work Anniversaries
1 Year:  Pamela Surette, Kelly Holway
2 Years : Jenna Perkins, Janice Wilkinson
Dawn Gerrato
3 years : Amy Cornish, Natalie June
4 years : Christopher Pond
5 years : Jessica Lang, Trisha Mayotte
6 years : Mika Buckley, Alison Frei
8 years: Jo-Ann Ames, Amanda White
10 years : Pierrette Blier
13 years : Jessica Garlough
14 Years : Wayne Moulton, Eliza Seavy
23 Years : Kimberly Garca
28 Years : Luann Rodney
29 Years : Sharlene Poitras
Current Job Openings
New Jobs for You and Your Friends
The button below links to current open positions at GSCH. (You can also always find this link on both Families First and Goodwin websites.) Take a look and see if any are right for you or someone you know. There are referral benefits in many cases! Right now we have openings for MAs, Dental Assistants, Recovery Specialists, Nurses and more. 
Fun Facts Answer Key
a. Lisa Hester
b. Diana Bistyga
c. Angela Quartararo
d. Cheryl Fogarty
e. Elizabeth Carmer
f. Deb Sbrizza
g. Kim Garca
h. Cindy Hackett
i. Erica Rourke

Media Links
Families First

Lilac City Pediatrics