March 7, 2021
This Week's News
Garland to Provide One-Time “Drip Adjustment” to All Residential Customers
The Garland City Council has proposed a one-time residential water bill adjustment to offset the costs related to dripping faucets during the cold weather event. The proposal is scheduled for formal approval during the City Council’s March 16 meeting and will be implemented in April utility bills.

The 2,000-gallon credit will show as a reduction of the monthly Cost of Basic Service charge. This adjustment applies to both single-family and multifamily residents.

Garland’s Utility Customer Service is available to assist residents whose water bills might reflect excessive water consumption due to broken pipes. Be sure to provide evidence of your break, such as photos and repair receipts.

Garland Utilities will always work with customers who might be struggling to pay. Please contact Utility Customer Service before your bill is due to discuss options, 972-205-2671 or
Winter Storm Recovery Resources
In the wake of recent winter storms, the City of Garland offers home repair assistance and resources.

Visit our Winter Storm Recovery Resources page for information on:
  • FEMA assistance - Applications due by Wednesday, April 21
  • Building Inspection permit fee waivers
  • Emergency home repair assistance programs for income-eligible homeowners
  • Assistance with cleanup related to the winter storm
  • Supplemental Nutrition Assistance Program benefits for food replenishment
  • Substance abuse and mental health services
  • Resources for Texans with special needs

Watch a short video about how to find these resources.
Updated COVID-19 Recovery Resources
The City of Garland and other community partners are facilitating access to various recovery programs for residents who have been impacted by COVID-19.

Rental assistance is available through Catholic Charities of Dallas. You can check your eligibility and apply for this assistance online or contact a case manager for assistance by calling 214-257-0674.

Assistance is available for a variety of services, including financial assistance for housing, utilities, food and medical expenses, as well as workforce training and job placement services, and counseling and emergency shelter.

Visit our Recovery Resources page at to find out more.
Neighborhood Vitality Matching Grant Deadline Tuesday, March 23
The Neighborhood Vitality Matching Grant program enables registered neighborhood groups, both voluntary and mandatory, to apply for matching funds for physical enhancement projects in publicly accessible spaces.
These projects encourage neighbors to work together to create projects unique to their neighborhood while boosting a sense of pride and ownership.
Applications are due Tuesday, March 23. Letter of Intent forms, applications and guidelines can be downloaded at
Contact Environmental Waste Services with Garland eAssist
Garland eAssist is an easy way to submit service requests to Environmental Waste Services (EWS), access information and see other nearby requests in progress.

Using eAssist or calling 972-205-3500 is the best way to have your EWS issues addressed.

Once you enter a service request or report an issue, you can track the progress on an interactive map or choose to receive a notification.

eAssist is accessible from the City's website and from the eAssist Garland app available via iTunes and Google Play. Learn more.
Temporary Change in Disinfection for Drinking Water 
The North Texas Municipal Water District will conduct its annual chlorine maintenance process on our water system through Monday, March 29.

During this time, customers may notice a stronger taste or smell of chlorine. It is important to note that the quality of our drinking water remains safe for all uses, including drinking.

For more detailed information and water quality testing results, visit
Register Now to Receive COVID-19 Vaccine
The Garland Health Department is registering individuals included in Phase 1A, Phase 1B and K-12 teachers, daycare and preschool workers for COVID-19 vaccinations.

You must receive your second dose from the entity where you received your first dose. If you received your first dose from us, we will notify you about your second dose. The date listed on your card is the date you are eligible for your second dose, not necessarily the date you will receive it. We will schedule your appointment as doses become available.

Updates will be posted to and to the City’s Twitter and Facebook pages.

View an informational video about registration in English, Spanish and Vietnamese.

Please note that you only need to register once for our waitlist. You may register with multiple providers. If you receive the vaccine through a different entity, please email so we may move someone else up on our waitlist.
COVID-19 Updates
The Garland Health Department has received reports of 686 active cases out of 26,593 confirmed cases of coronavirus (COVID-19) in Garland residents since the beginning of the pandemic, as well as 336 deaths. The City will update its posted case numbers each afternoon.

Events and Announcements
Plan Commission
March 8
The Garland Plan Commission meets on the second and fourth Monday of each month at 7 p.m.

Boards & Commissions Meetings
All upcoming Boards & Commissions meetings can be found on the Public Meetings calendar at

Due to COVID-19 public gathering restrictions, the meetings will be virtual. You can watch the meetings online. The virtual meeting link will be included in the individual meeting agenda. You may participate by telephone. Dial-in numbers will be posted with the virtual meeting information.

View agendas at and be sure to click the "subscribe" button to receive notifications when meeting agendas are posted.

Spring Forward!
March 14
Daylight Saving Time begins at 2 a.m. Sunday, March 14. Set your clocks forward one hour before you go to bed!
Public & Media Relations
P.O. Box 469002 | Garland, Texas 75046