Dear Valencia Bonita Homeowners,

• As you are all aware we now have 24/7 security service.
• If you do not have a bar code on your vehicle, please contact resident services.
• All guests and visitors must report to the guardhouse.
• You can log in your guests or visitors via the app or desktop.
• Please see below for directions on how to download and use the app, or desktop version.
• The kiosk at the entrance is redundant, you do not need to input a code.
• This will be replaced at a later date when the new Board best determines how to move forward with software needs.
• Please bear with us as we navigate our way through the next few weeks and deal with some of the 'teething problems.'
• Please remind your guests/visitors to allow for extra time, as there will be times when they will have to wait in line to gain access, especially during peak times during the day - 8:00 am - 6:00 pm.
• There is no need to call in or register deliveries, such as USPS, FedEx, Amazon, etc.,
• We are aware of issues with the resident gate staying open.
• Ramco are aware of this are reprogramming that gate to stay closed.
• As of writing this email I have not had confirmation that this has happened.
• There is no need to email the HOA with regards to this issue.

GATE ACCESS APP

• Download the app onto your phone or follow the directions below to go to the website on your desktop computer.