January 2019
How can I help?
By Michael Thompson, treasurer, Generation Next
Reading Truck Group

My wife and I started watching the NBC drama “New Amsterdam” a few months ago. No, you’re not reading Entertainment Weekly and no, this isn’t some new type of column Generation Next has tricked NTEA into publishing. Rather, something struck me during the first episode that has had me thinking ever since – we indeed are all in customer service. And it started with four simple words from the series’ main character: “How can I help?”

That simple question (which, admittedly, elicited a complicated answer) really resonated with me. We’re all in customer service, no matter our position, no matter our station, no matter our department. Our responsibility is, ultimately, to the customer.

“But, Mike,” you interject. “I’m not customer-facing. How could I be in customer service?”

Welcome Generation Next Board of Governors electees

The following Generation Next members were elected to the Board of Governors. Their three-year terms will begin at The Work Truck Show 2019 in March.
Professional development and networking opportunities
Upcoming webinars
Wednesday, February 6: Generational Leadership: Boomers, Gen X, and Gen Yikes!
Cyndi Gave, president of The Metiss Group, discusses the myths, realities and actual statistics around the opportunities and benefits of Gen Ys in the workforce. Learn more

Wednesday, April 10: Solving the CEO's number one problem: How to attract and keep the very best people
Doug Cartland, president of Doug Cartland, Inc., shares the key to attracting talent, becoming the employer of choice in your region, and hanging onto these valuable and skilled people once you have them. Learn more

Take5 at WTS19
Tuesday, March 5 from 5-6 p.m.
Join us at an exclusive reception sponsored by Generation Next where you will meet, network and talk shop with like-minded professionals. Learn more

Wednesday, March 6 from 3-5 p.m.
Becoming a league of your own isn't about being number one in a league that includes everyone else; rather, it's about becoming so good at what you do that you create a different league - and you're the only member. Learn steps for how everyone in an organization can positively impact the customer experience and build a league of their own or take a current one to new levels of performance. Presented by Dave Anderson, author, speaker, president of LearnToLead. Learn more
Welcome, new Generation Next members
We welcome the following individuals who recently joined Generation Next:

Browse NTEA's Networking Directory for thousands of industry professionals at member companies.
Referrals welcome
Generation Next provides professional development opportunities to its members - employees of NTEA member companies who have less than 10 years' work truck industry experience. If you would like to recommend a colleague for membership, complete and return the  application. Or share our presentation.