Summer 2019 Newsletter
Hello, from your friends at Generations! In May we released a handful of powerful new features and asked for your feedback. You responded with some very valuable suggestions. Thank you! Based on your ideas, we've rolled out numerous updates to make those newest features of Generations the best they can be. For more details about the changes we made this summer, scroll down through this email for a list.

Today we released another update for Generations. This update includes general performance maintenance and functionality improvements. Current customers can check the release notes in their Generations account for details. 

Providers in Virginia now have the ability to bill electronically using the DMAS90 form built into Generations. We're regularly expanding state EVV functionality in Generations. Deadlines have been set at the national and state levels for EVV requirements, and we're well positioned to help agencies across the country meet them. 

Now, let's talk trade shows. This fall, we'll be traveling to Tucson, AZ, for the HCAOA Annual Leadership Conference. After that, we'll wrap up our 2019 conference tour with a trip to Las Vegas. Look out, Private Duty National Conference! Please reach out if you plan to be at either show. We'd love to connect IRL (in real life).

Want another way to connect with us? Then follow us on our brand-new BLOG! Yes, you read that right. We're now bloggers! For the first time ever, read our thoughts in detail and get a behind-the-scenes look at the ways we're impacting homecare via the Generations blog.
And lastly, we're sending a friendly reminder that support and training for the Generations system is unlimited. We love hearing from you! Plus, we encourage all of our clients to schedule regular system reviews with one of Generations's customer success managers. Details are below.
You had a lot of great ideas.

Two highlights of the major update in May were the new canceled shift functionalities and the ability for caregivers to request available shifts. You had a lot of great feedback and suggestions for making these new features even more powerful. And we listened.  Below are a few examples of the changes we made to the canceled shift functionality.
  • App Notifications: the Generations app now has the capability to notify caregivers, as well as clients and client contacts, of cancelled shifts
  • Canceled Shift Report: reason and action fields have been added to cancelled shift report and report writer
  • Calendar Report: now includes a cancelled shift label where applicable
Do you have more ideas for us? By all means, please share them! 
Are we in your state?

Does your state work with aggregators such as HHAeXchange, Sandata or require other direct-to-state billing exports? Talk to us. Generations makes it super simple to bill to your state.

The Generations interfaces to all state billing solutions are designed to be: 
  • HIPAA compliant
  • Straightforward 
  • Seamless
  • Helpful in keeping accurate records and billing exports
  • Efficient in expediting reimbursement
How easy is it to bill to Medicaid using Generations? Incredibly easy. Simply sign up for Generations  EVV to get started.

Thinking about signing up with Generations? Click below to get a quote from a Generations Product Specialist.
Already using Generations? Your customer success manager is standing by to get you set up with billing to your state's aggregator. Simply reply to this email and we'll get back to you.

Using this billing functionality in Generations requires an active Generations Telephony/EVV account. If you haven't already set up your Generations EVV account, talk to us. We'll be able to get you started in no time.
A real (and friendly) person is available!

Yes, you read that right. Just as we provide Generations clients with free and unlimited training and support, we also provide (and encourage!) regular system reviews as a best practice. We're only happy when clients use the Generations system to its fullest.  Don't wait another day to schedule your system review.
Questions? Looking for a demo or training? 
Schedule a call with a Generations Product Specialist.


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