GenoaBank Lobby Reopening Information
First and foremost, we want to thank you for your relationship and business with GenoaBank. Because of you, GenoaBank has been able to serve our shared communities and customers for over 115 years. 

I am excited to announce all of our branch lobbies will reopen starting Tuesday, May 26, 2020 . Please note, our branch operations will be adjusted to comply with reopening guidelines set forth by our Governor. 

At GenoaBank, protecting the health of our customers and our employees remains a top priority . We strongly encourage Bank by Appointment . If you need to set-up a time to speak with a branch manager, a mortgage originator, or commercial lender, click here for a list of our offices and direct phone numbers. We are here to serve you . Please note, other contactless options available include our drive-thru and online/mobile banking.

However, should you need to enter the branch, you will notice a checklist which includes:  

· If you have a fever or are feeling sick, please do not enter.
· Face coverings are recommended, but you may be asked to briefly lower
your face covering for identification purposes.
· Maintain proper social distance of 6-feet from others.
·  Special Hours for Senior and High-Risk Customers
These hours will be offered Monday - Saturday 8:00 AM to 9:00 AM
·  NEW Capacity Limits
If the door is locked during normal business hours, please wait on the
markers outside until asked to enter.
· Sanitation stations will be provided prior to entering the lobby. Please note, all
customer service areas will be sanitized between each customer.
 
These are temporary guidelines and we will make adjustments as needed.
We will continue to post operational updates as needed.

GenoaBank is your partner and will continue our seamless customer service you are accustomed to. We will update you as the world around us changes. We are committed to you in the good times as well as the challenging times. 
We are resilient and we will get through this challenging time together.
We are all in the same storm, just in different boats. 

On behalf of the GenoaBank Team, we thank our valued customers and businesses for your patience and grace as we work through these unprecedented times.
 
GenoaBank. Taking your banking needs personally. 
 
Martin P. Sutter
Chairman, President/CEO
Bank By Appointment.
Do you need to speak with someone about your personal or small business banking needs?

In an effort to keep our customers, communities, and employees safe amidst COVID-19 concerns, we are encouraging you to bank by appointment.

TO SCHEDULE AN APPOINTMENT
Contact us at any branch location | Click here for location phone numbers, or call us toll-free (800) 592-2828 or www.genoabank.com

Available Services
GenoaBank encourages you to utilize the following contactless banking options, whenever possible:  Drive-Thru, Online/Mobile Banking, ATMs,
Mobile Deposit, Night Drops, or simply calling our branches direct .

Online/Mobile Banking : Online banking through your desktop or our mobile app can accommodate all of your banking needs 24 hours a day/7 days a week. With these free options, you can review account transactions, statements, transfer funds, make bill payments, and more.

For Online Banking: Enrollment instructions, please click here

For Mobile Banking: Enrollment instructions, please click here

For Mobile Deposit : Login to your Online Banking and send us a secure e-mail. In your message, be sure to request Mobile Deposit. Once processed you will receive a welcome message back via your secure e-mail.
 
ATM Services : If you need cash any time day or night, please visit one of our branch ATMs or an ATM within the MoneyPass network. A MoneyPass ATM is easy to find with our ATM locator at www.moneypass.com . All MoneyPass ATM withdrawals are surcharge-free!

Night Drop : Each branch offers a secure night-drop for your transaction.

Drive-Thru Locations : All branches offer drive-up options. Click here for a list of our branch locations.
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