ELECTRONIC APPLICATION SUBMISSION FOR CURRENT VENDORS

The submission process for the DPH Georgia WIC Program application is now exclusively electronic through the WIC Vendor Portal.

The deadline for submitting your application, along with all required documents, is July 30, 2025. The DPH Georgia WIC Program accepts both electronic and original signatures on all necessary documents.

Click here and use your Vendor WIC Portal login credentials for instructions on the submission process and to submit the required documentation.



VENDOR RE-AUTHORIZATION TRAINING

To fulfill requirements, each vendor must have at least one representative attend a mandatory re-authorization training session.

Click here to register for re-authorization training.

If you are unable to attend the training session on the date and time you originally selected, you may register for another date within your allotted training timeframe.

Training session dates and time:

POLICY UPDATES

EFFECTIVE SEPTEMBER 23, 2024

Application Acceptance Periods; Re-application Limitations After Application Denial. The following information was provided vendors as an addendum with the updated handbook.

The Georgia WIC Program accepts applications for WIC vendor authorization throughout the federal fiscal year, commencing on October 1st. An assessment of the vendor-to-participant ratio will be conducted at the outset of each federal fiscal year (October 1st- September 30th), preceding each application/authorization period. This evaluation is essential to ensure compliance with federal regulations regarding the regulation of the number of authorized vendors as outlined in the Number and Distribution of Authorized Vendors.

Self-Checkout (SCO)

A Point of Sale terminal that provides a mechanism for participants to complete transactions from a vendor without needing a traditional staffed checkout. Perform eWIC transactions using cashiers in standard checkout or self-checkout (SCO) lanes.

1. All SCO terminals must be Level 3 certified to accept eWIC by our eWIC Processor prior to WIC participants completing transitions at the SCO.

2. SCO terminals must be certified separately from the vendor’s standard POS terminals.

3. 3a. Failure to certify SCO terminals by the Georgia eWIC processor prior to completing eWIC transition(s) will result in the Georgia WIC Program’s recoupment of funds for any eWIC transition(s) conducted at SCO terminals. 3b. Vendors that offer the use of SCO for eWIC transactions, must provide training to all store cashiers and appropriate store personnel.

4. Vendors must employ a cashier to be present in the SCO area during the completion of an eWIC transaction should technical assistance and transaction issues occur.

5. If a balance inquiry option is not available with the vendor’s SCO terminal, the vendor must allow for balance inquiries to be completed at another terminal within the store. 

REQUESTING WIC MATERIALS

Please remember that Vendors are required to prominently display the most current "GA-eWIC Welcome Here" window cling in their store's front window.

If you need updated window clings or to request additional Georgia WIC materials, contact the Vendor Relations Unit at 404-657-2900 or

email: wic-vendor.relations@dph.ga.gov.

The following materials are available:

• Approved Foods Brochures

• Approved Foods Posters

• Window Clings

• WIC Approved Shelf Talkers

LOST & FOUND eWIC CARDS

When participant loses their eWIC card in your store, do not keep it behind the counter. Instead, promptly mail it to the address listed on the back of the card so it can be properly reported as lost.

Thank you for helping to keep WIC participants benefits safe!



NEED TECHNICAL ASSISTANCE?

Retailer Helpdesk:

1-844-309-5652

(available 24 hours a day, 7 days a week)

For eWIC program-related questions, contact the Georgia WIC Vendor Relations Unit at 404-657-2900 or email: wic-vendor.relations@dph.ga.gov.

Vendors should contact Conduent for:

• Assistance with updating contract documentation (only applicable to vendors with stand-beside devices provided by Conduent).
• Transaction history, settlement information, disputes, and reconciliation procedures.
• Support on system adjustments and resolution of out-of-balance conditions.
• POS terminal and scanner training, troubleshooting, and replacement (only applicable to vendors with stand-beside devices provided by Conduent).

*Vendors with integrated systems should contact their third-party processor (TPP) if they need assistance with the areas listed above.