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- CCIE Collaboration Self Study Kit
- Cisco Unified UCCX 10.5 Self Study Kit
Lab 1 - Standard - UCCE 10.5 - Preparing Windows 2008 R2 64bit Server For UCCE Component
Lab 2 - Standard - UCCE 10.5 - Installing Microsoft SQL Server 2008 For UCCE Deployment
Lab 3 - Standard - Preparing Microsoft Active Directory and Join Members to AD
Lab 4 - Standard - Installing Cisco Unified CCE 10.5 Base Software
Lab 5 - Standard - Getting Started with UCCE Tools and Services
Lab 6 - Standard - Setting up Instance for Single or Multiple Customer
Lab 7 - Standard - Deploying Cisco Unified CCE 10.5 - Router
Lab 8 - Standard - Deploying Cisco Unified CCE 10.5 - Logger
Lab 9 - Standard - Deploying Cisco Unified CCE 10.5 - Administration & Data
Lab 10 - Standard - Deploying Peripheral Gateway (PG) for Cisco Unified CM
Lab 11 - Standard - Deploying Peripheral Gateway (PG) for CVP
Lab 12 - Standard - Deploying CTI Server & Cisco Finesse
Lab 13 - Standard - Creating Agent & Skills Group
Lab 14 - Standard - Call Type & Dialed Number (DN) & Router Log Viewer
Lab 15 - Standard - Device Target - Add IP Phone as a Device Target
Lab 16 - Standard - Create a Basic UCCE Script to route calls to a IP Phone
Lab 17 - Standard - Enable Expended Call Context Variable & Create Customized Variable
Lab 18 - Standard - Configuring CVP Server as an IP IVR for UCCE
Lab 19 - Standard - Configure Voice XML Gateway & Media Server for CVP & UCCE
Lab 20 - Standard - Creating Network VRU Scripts for Cisco UCCE Scripting
Lab 21 - Standard - Creating a Full Blown UCCE Script to Route Calls to Agent or CVP
Lab 22 - Standard - Cisco Finesse - Agent Desktop - Screen Pop
Lab 23 - Standard - Configuring Agent Reason Code in Finesse
Lab 24 - Standard - Managing Team Resource in Cisco Finesse
Lab 25 - Standard - How to manage Database
Lab 26 - Standard - System CLI
Lab 27 - Standard - How to use Diagnostic Framework Portico to troublehsoot
Lab 28 - Standard - Basic Troubleshooting - Task - Agent Label Not Define
Lab 29 - Standard - Basic Troubleshooting - Task - CVP Unable to Route Calls
Lab 30 - Standard - Basic Troubleshooting - VXML Gateway Not Matching Dial Peer
